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Troubleshoot 2-step verification
If you're having trouble with your 2-step verification, it could be for a variety of issues. Review the reasons and troubleshooting techniques below to help resolve the issue.
Troubleshoot 2-step verification for SMS text
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On occasion, due to issues with the SMS network itself, SMS codes may be undeliverable to some customers.
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During the 2-step verification setup, we recommend using an Authenticator app - they do not require internet connectivity or SMS coverage once configured.
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Your device’s SMS inbox may be full.
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Delete some messages from your inbox and click on Resend Code to have a code resent.
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SMS network issues.
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Try receiving your code via phone call by clicking on Call me with the code instead.
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Troubleshoot 2-step verification for authenticator apps
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2-step verification code is not working.
- Check that the clock on your device is correct and set to the correct timezone - an incorrect clock can cause codes to be out of sync.
- Need to move 2FA codes to a new device (and still have the old device).
- Sign in to Gusto.
- Disable 2-step verification.
- Set up 2-step verification again using your new device.
Unable to gain access to your Gusto account still?
If you have 2-step verification enabled and lose access to your phone number or are still not receiving the code via text and call, please call us at (628) 246-1969 so we can assist with accessing your account.
Payroll, benefits, HR and more.