Troubleshoot 2-step verification

If you're having trouble with your 2-step verification, it could be for a variety of issues. Review the reasons and troubleshooting techniques below to help resolve the issue.

Troubleshoot 2-step verification for SMS text

• On occasion, due to issues with the SMS network itself, SMS codes may be undeliverable to some customers.

  • During the 2-step verification setup, we recommend using an Authenticator app - they do not require internet connectivity or SMS coverage once configured.

• Your device’s SMS inbox may be full.

  • Delete some messages from your inbox and click on Resend Code to have a code resent.

• SMS network issues.

  • Try receiving your code via phone call by clicking on Call me with the code instead.

Troubleshoot 2-step verification for authenticator apps

• 2-step verification code is not working.

  • Check that the clock on your device is correct and set to the correct timezone - an incorrect clock can cause codes to be out of sync.
• Need to move 2FA codes to a new device (and still have the old device).
  1. Sign in to Gusto.
  2. Disable 2-step verification.
  3. Set up 2-step verification again using your new device.

Unable to gain access to your Gusto account still?

If you have 2-step verification enabled and lose access to your phone number or are still not receiving the code via text and call, please call us at (628) 246-1969 so we can assist with accessing your account.