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Troubleshoot 2-step verification

If you're having trouble with your 2-step verification, it could be for a variety of issues. Review the reasons and troubleshooting techniques below to help resolve the issue.

Troubleshoot 2-step verification for SMS text

  • On occasion, due to issues with the SMS network itself, SMS codes may be undeliverable to some customers.

    • During the 2-step verification setup, we recommend using an Authenticator app - they do not require internet connectivity or SMS coverage once configured.

  • Your device’s SMS inbox may be full.

    • Delete some messages from your inbox and click on Resend Code to have a code resent.

  • SMS network issues.

    • Try receiving your code via phone call by clicking on Call me with the code instead.

Troubleshoot 2-step verification for authenticator apps

Unable to gain access to your Gusto account still?

If you have 2-step verification enabled and lose access to your phone number or are still not receiving the code via text and call, please call us at (628) 246-1969 so we can assist with accessing your account. 

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