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Requests for Information

To keep compliant with banking and financial institution regulations, we may need you to provide additional information when you’re setting up your Gusto account. This will also help to ensure account security and verify your identity. If we do reach out to request addition info, please upload the documents as soon as possible to move forward with your account.

Common Requests

Here are a few examples of additional info we might request before your account will be fully set up and ready to run payroll.

Personal Validation Information: We’ll use this info validate the company signatory and employees. Here are the required fields:

  • Full legal name

  • Social Security Number (SSN) or Individual Taxpayer Identification number (ITIN)

  • Date of birth

  • Bank account information

  • Home mailing address

Checking Bank Account: You must use a checking account for the company account you set up in Gusto because savings accounts often have a limit on monthly transfers.

Employees Fully On-Boarded: You must complete the onboarding process for all employees before your account will be finalized. Please ensure that you or your team has finished setting up their accounts with the required information (SSN, DOB, and address).