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Cancel your Gusto account

Once you cancel your Gusto account you will no longer be able to pay employees through Gusto this year, the cancellation is not reversible, and you cannot return to Gusto until the following year. 

To begin the process of canceling your account, follow the steps below:

  1. Click the Settings tab.
  2. Click the Plan & Billing tab.
  3. Click Cancel Account under your Monthly Plan.
  4. Select the reason you're canceling.
  5. Answer any additional questions prompted based on your reason for canceling. We'll handle (or not handle) filing and paperwork based on the selections you make during this step. 
  6. Click Continue.
    • We may ask to connect with you before you can proceed - canceling a payroll subscription can have serious implications and we want to make every effort to set you up for success. 
  7. Type in the company name as listed above the text box in Red.
    • Use exact capitalization and spacing
  8. Check all boxes to acknowledge the statements associated.
  9. Click Cancel Account.
    • If your company has previously paid Colorado local taxes, read the 'Colorado Local Taxes' section below.

You'll continue to have access to your account and all historical records, including all data and reports from previous years. 

Colorado Local Taxes

If you've canceled your account and elected for Gusto to process quarterly and yearly filings:

  1. Contact your Colorado local tax agencies to inform them that your business has closed or you no longer have presence there.
  2. You may be required to continue to file/pay a monthly tax if your company still has a presence there - confirm with the agency if this is required.
  3. File and pay the Colorado Local Taxes outside of Gusto.
    • Gusto will not support filing and paying Colorado Local Taxes after you've cancelled your account.