Workers' Compensation insurance protects and covers your business against injuries, death, and illness that could occur as a direct result of the work done while your employees are on the job. Gusto and AP Intego work together to deliver a fully integrated online workers' compensation solution. Find out more about AP Intego on their website.
Workers' Compensation requirements by state
The requirements for which employers need to obtain Workers' Compensation vary by state—check out this article for more information about each state's requirements.
Workers' Compensation with Gusto
When you set up workers' compensation insurance in Gusto, we collect various business, employee, and payment information. This information is securely shared with AP Intego, who works with insurance providers to get you the best quote and enroll you in a new policy without ever leaving Gusto.
After your workers' compensation policy is set up, Gusto sends your payroll information to AP Intego every time you run payroll. AP Intego uses the payroll amount to calculate the workers' compensation premium charge, make the necessary payments to carriers, and submits all the paperwork. Below are a few other advantages with signing up for workers' compensation with Gusto:
All information about your company's worker's compensation that Gusto has on file can be found by clicking the Taxes & compliance tab and selecting the Stay compliant tab. Invoices can be found by clicking Settings and then selecting Plan & billing.
If you have any questions while you’re setting up your policy, reach out to AP Intego directly at (866) 610-0063 or [email protected].
Follow these steps to get a new policy:
Depending on the nature of your business, you may see an instant quote. If that’s the case, review the policy details and click Accept quote now, or reach out to AP Intego directly to start over.
If you don’t see an instant quote, AP Intego will review your company information and provide you with a quote in the next couple of business days—if they have any questions about the details you submitted, they’ll reach out to you directly and work on your quote after they have all the information they need. Otherwise, you’ll receive an email once your quote has been finalized so you can approve the policy in your Gusto account.
To approve the policy, follow these steps:
We'll send your forms to AP Intego. Once they’re done processing all the information, your policy will be active and we’ll send you an email to let you know. You can go back to the Stay Compliant section and view your policy details under Workers' Compensation Insurance at any time.
If you're already an AP Intego customer and you’d like to integrate your existing policy with your Gusto account, reach out to AP Intego directly at (866) 610-0063 or email at [email protected].
If you're not an AP Intego customer, follow the instructions below to transfer your policy to Gusto.
Step 1. Confirm that your policy is eligible for transfer
You'll see a summary page that contains next steps depending on whether or not your policy is eligible for transfer at this time. If your policy isn't eligible for transfer, we’ll automatically set a renewal reminder for you in Gusto.
Step 2. AP Intego will help you transfer your policy
Once your policy has been transferred to AP Intego, your policy details will be loaded into Gusto. You'll receive an email when this happens so that you can approve this policy.
Step 3. Approve your policy
Note: Transferring your policy to Gusto involves changing the broker on your existing policy. Your current policy will be cancelled and rewritten with AP Intego as your new broker. If you'd rather not transfer your policy right now, you can set up a reminder in Gusto, and we’ll send you an email notification prior to your policy expiration date.
When you sign up for workers' compensation with Gusto, premium amounts are submitted using the pay-as-you-go payment method. The following timeline occurs when you run payroll:
Restrictions with inconsistent payroll
Pay-as-you-go workers' compensation requires consistent payroll. If you do not run at least one payroll per month, you run the risk of policy cancellation. If you anticipate a time period greater than 4 weeks without payroll, please contact AP Intego at (866) 610-0063 to let them know. This will keep your policy intact and avoid having to repurchase insurance when this is needed in the future.
There are two different rates you'll come across when signing up for workers' compensation through Gusto:
AP Intego created a composite rate that includes all charges to provide you with a pay-as-you-go billing method. By having a composite rate, this should prevent you from owing additional money at the end of your policy term since it has already incorporated the various fees and surcharges based on your payrolls.
Q: Why is my composite rate different from my manual rate?
A: Your composite rate may be higher or lower than your manual rate based on your circumstances. If you have a credit modification and hefty discounts, you will likely have a lower composite rate than your manual rate.
Q: Where can I learn about additional fees within my policy?
A: The various fees are outlined in your workers' compensation proposal provided by AP Intego. If you received your quote and signed your workers' compensation forms within Gusto, this should be available in your Forms section.
If you can’t find this information, or if you did not go through the quoting process in Gusto, reach out to AP Intego at [email protected] for these details.
A workers’ comp audit can happen when a policy expires or is cancelled (both voluntarily or involuntarily). When the policy is audited, the carrier (e.g. Hartford, Travelers, etc.) will send a notice, either via email or mail, requesting specific documentation to confirm the actual payroll amounts run throughout the policy term.
Policy audits help determine:
Pay-as-you-go workers’ comp policies aim to reduce the likelihood of an audit by assessing the premium amounts based on actual payroll, but an audit of the policy is still possible.
If you've received a notification from your carrier asking you to complete an audit, Gusto can help you access related documents and reports in your account, but we cannot legally respond to the audit on your behalf or advise on how to complete the audit.
If you're an AP Intego (NEXT insurance) customer, you can reach out to [email protected] for additional guidance.
If you have questions about premiums, coverage, billing, audits etc. contact AP Integ
Phone: 1 (866) 610-0063, option 1
Email: [email protected]
If you need a certificate of insurance, request one via email at [email protected]
If you need to file a claim, or have any questions regarding claims, contact the carrier below.
The Hartford: 1 (800) 327-3636
Travelers: 1 (800) 238-6225
Guard: 1 (888) 639-2567
AmTrust: 1 (866) 272-9267
Employers: 1 (888) 682-6671
Markel FirstComp: 1 (888) 500-3344
CNA: 1 (877) 262-2727