Company admins with the required permissions can cancel their Gusto plan at any time.
Important reminders
Once your account is canceled, you'll still have unlimited access to your Gusto account to view company forms, reports, employee information, and past payrolls that were run through Gusto. Employees and contractors will also still be able to log into their own accounts to view their paystubs and forms.
Accounts canceled in the middle of a month will be charged for the full month. Gusto bills retroactively so you will receive a final invoice the month following your cancellation. So, long as you process all final payrolls before canceling, employees will still be paid even after you've completed the cancellation in your account.
If one or more of your payrolls is on autopilot, you must first turn it off before you can cancel your account. To do so:
We'll ask you to let us know how you'd like us to handle future tax payments and tax filings. If you have questions about what selections are best for your company's unique situation, we recommend working with an accountant or another third party (ex. new payroll provider).
Tax payment options
Tax filings options
If you elect for Gusto to pay outstanding taxes and file remaining returns, be sure to keep your federal and state accounts open until final payments/filings are made, so that we can successfully submit these on your behalf.
If you have an integrated Workers' Comp policy, please contact our partner AP Intego at [email protected] and include your company name so the required cancellation form can be signed in a timely manner.
If your benefits are managed by Gusto, we’ll contact you after you cancel to confirm how you want to handle your company’s benefits going forward—click the related dropdown below in this article for more information.
If you've canceled your account and elected for Gusto to process quarterly and yearly filings:
If your business is exempt from state unemployment, or you have an exempt employee, you'll likely owe additional FUTA taxes at the end of the year.
When canceling your Gusto account, if you elect for us to pay outstanding taxes, we'll handle the collection and payment of the amount owed—you'll see this in the form of a tax reconciliation payroll processed at the end of the year.
If you elect to handle outstanding payments outside of Gusto, we'll refund any FUTA taxes we've collected through payroll, and you'll be responsible for paying the full FUTA amount owed to the agency directly.
Admins can cancel their Gusto plan at any time. You'll continue to have access to your account and all historical records. If you're a seasonal company and/or you aren't running payroll for a short period of time, you can keep your account active so that Gusto will continue to file on your behalf.
If your company has previously paid Colorado local taxes, read the "Colorado Local Taxes" section below.
The cancellation will be effective immediately, but you'll continue to have access to your account and all historical records. Your final invoice is not prorated, meaning you'll be charged for the entire month of service.
We don't want to see you go, but we do want to know why—leave a comment on this article with any additional detail you'd like to provide.
If you've canceled your account and elected for Gusto to process quarterly and yearly filings:
If your benefits are managed by Gusto and you cancel your account, we’ll contact you to confirm how you want to handle your company’s benefits going forward.
For each line of coverage (medical, dental, vision, etc), we’ll need to know:
No longer offering coverage to your team
If you’re no longer going to offer a benefit to your team:
You can pay employees who are owed money, or recoup an amount the company is owed from employees, by working with your new payroll provider to set up payments and/or deductions.
Someone else is going to broker your benefit(s)
If someone else is going to broker your benefits, we’ll need to know the date your broker of record transition will be effective.
After that date, we’ll disconnect your Gusto-managed benefits, and you or your new broker will handle everything, including:
If your Gusto account is billed to your accountant or Gusto partner who manages your payroll, benefits, or HR, you must contact them, so they can cancel on your behalf.