Cancel your Gusto account

Once your account is cancelled, you'll still have unlimited access to your Gusto account to view company forms, reports, employee information, and past payrolls that were run through Gusto. Employees and contractors will also still be able to log into their own accounts to view their paystubs and forms.

Accounts canceled in the middle of a month will be charged for the full month. So long as you process all final payrolls before canceling, employees will still be paid even after you've completed the cancelation in your account. 

Turn off Payroll on AutoPilot®

If one or more of your payrolls is on autopilot, you must first turn it off before you can cancel your account. To do so:

1. From your admin profile, head to the Payroll section and click Payroll settings.
2. Scroll to the "Pay Schedule" header and click edit next to "AutoPilot".
3. Turn off autopilot and click Save.

Taxes

If you select to have Gusto process quarterly and yearly filings, we will file returns for the current quarter and year-end with payroll amounts. We will also file any remaining quarterly returns for the year with $0 amount.*

However, if you select for Gusto to process quarterly filings only, we will only file returns for the current quarter at the time of suspension. We will stop filing all returns moving forward. 

Workers' Comp

If you have an integrated Workers' Comp policy, please contact our partner AP Intego at [email protected] and include your company name so the required cancelation form can be signed in a timely manner.

*Colorado Local Taxes

If you've canceled your account and elected for Gusto to process quarterly and yearly filings:

1. Contact your Colorado local tax agencies to inform them that your business has closed or you no longer have a presence there.
2. You may be required to continue to file/pay a monthly tax if your company still has a presence there - confirm with the agency if this is required.
3. File and pay the Colorado Local Taxes outside of Gusto.
   • Gusto will not support filing and paying Colorado Local Taxes after you've canceled your account.

Admins can cancel their Gusto plan at any time. You'll continue to have access to your account and all historical records. If you're a seasonal company and/or you aren't running payroll for a short period of time, you can keep your account active so that Gusto will continue to file on your behalf. 

Cancel your account

1. Sign in to your admin Gusto account.
2. Go to the Settings section in the left-menu.
3. Click the Plan & Billing tab.
4. Under "Your monthly plan," click Cancel account.
5. Select the reason you're canceling and let us know if there is anything else you'd like to share—you may be asked to complete other prompts based on your reason. 
6. Click Continue.
7. Indicate whether you'd like Gusto to pay and file your outstanding taxes.
8. Click Save & continue.
   • We may ask to connect with you before you can proceed. Canceling a payroll subscription can have serious implications, and we want to make every effort to set you up for success. 
9. Confirm your decision by typing the company name as listed above the text box in red.
   • Use exact capitalization and spacing.
10. Check all boxes to acknowledge the statements associated.
11. Click Cancel Account.
    • If your company has previously paid Colorado local taxes, read the "Colorado Local Taxes" section below.

The cancellation will be effective immediately, but you'll continue to have access to your account and all historical records. Your final invoice is not pro-rated, meaning you'll be charged for the entire month of service.

We don't want to see you go, but we do want to know why—leave a comment on this article with any additional detail you'd like to provide. 

Colorado Local Taxes

If you've canceled your account and elected for Gusto to process quarterly and yearly filings:

1. Contact your Colorado local tax agencies to inform them that your business has closed or you no longer have presence there.
2. You may be required to continue to file/pay a monthly tax if your company still has a presence there - confirm with the agency if this is required.
3. File and pay the Colorado Local Taxes outside of Gusto.
   • Gusto will not support filing and paying Colorado Local Taxes after you've canceled your account.

If your Gusto account is billed to your accountant or Gusto partner who manages your payroll, benefits, or HR, you must contact them, so they can cancel on your behalf.