Admins can cancel their Gusto plan at any time. Before you cancel, it's important to read the reminders below—once you're done, click the Cancel your Gusto account dropdown to get started.
If you get your Gusto invoice/bill from someone other than Gusto, you'll need to get in touch with them to cancel your account.
Once your account is cancelled, you'll still have unlimited access to your Gusto account to view company forms, reports, employee information, and past payrolls that were run through Gusto. Employees and contractors will also still be able to log into their own accounts to view their paystubs and forms.
Accounts canceled in the middle of a month will be charged for the full month. So long as you process all final payrolls before canceling, employees will still be paid even after you've completed the cancelation in your account.
Turn off Payroll on AutoPilot®
If one or more of your payrolls is on autopilot, you must first turn it off before you can cancel your account. To do so:
Taxes
If you select to have Gusto process quarterly and yearly filings, we will file returns for the current quarter and year-end with payroll amounts. We will also file any remaining quarterly returns for the year with $0 amount.*
However, if you select for Gusto to process quarterly filings only, we will only file returns for the current quarter at the time of suspension. We will stop filing all returns moving forward.
Workers' Comp
If you have an integrated Workers' Comp policy, please contact our partner AP Intego at [email protected] and include your company name so the required cancelation form can be signed in a timely manner.
*Colorado Local Taxes
If you've canceled your account and elected for Gusto to process quarterly and yearly filings:
Admins can cancel their Gusto plan at any time. You'll continue to have access to your account and all historical records. If you're a seasonal company and/or you aren't running payroll for a short period of time, you can keep your account active so that Gusto will continue to file on your behalf.
Cancel your account
The cancellation will be effective immediately, but you'll continue to have access to your account and all historical records. Your final invoice is not pro-rated, meaning you'll be charged for the entire month of service.
We don't want to see you go, but we do want to know why—leave a comment on this article with any additional detail you'd like to provide.
If you've canceled your account and elected for Gusto to process quarterly and yearly filings:
If your Gusto account is billed to your accountant or Gusto partner who manages your payroll, benefits, or HR, you must contact them, so they can cancel on your behalf.