Reactivate your Gusto account

If you canceled your company Gusto account, you may be able to reactivate it and continue processing payroll.

Click here if you need help signing in to your personal Gusto account.

Reactivate your company's Gusto account

Follow the steps below to start the reactivation process: 

1. Sign in to your Gusto admin account.
2. From the Home page, click Reactivate Account.
3. Select your next check date with Gusto.
4. Select if you have run a payroll with another provider.
5. Check the box if you understand.
6. Click Submit.
   • Make sure to complete any outstanding dashboard to-do items prior to submitting.

We'll reach out to you within two business days to let you know if your account is eligible to be reactivated. In the meantime, complete the account reactivation checklist below.

Account reactivation checklist—complete to avoid tax filing issues

In the People section

• Dismiss any employees from Gusto that no longer work for you.
• For employees that are still active and have a Gusto account, remind them to update their personal details (bank account, tax withholdings, addresses, etc.).
• Hire and onboard new employees.

In the Company Details section

• Locations: Make sure your filing address, mailing address, and other addresses are current.
• Bank account: Make sure your company bank account details are correct.
• Company signatory: Make sure the company signatory is current.

In the Benefits section

• Make sure benefit contributions and deductions are correct.

In the Taxes & Compliance section → Tax setup → Federal tax setup / State tax setup

• Check that all federal tax information is correct (account numbers, rates, deposit schedule, etc.).
• Check that all state tax information is correct (account numbers, rates, deposit schedule, etc.).
• Make sure all state tax accounts have been reactivated with local agencies.

In the Payroll section → Payroll settings

• Pay schedule: Confirm the pay schedule is correct.
• Enter any payrolls processed outside of Gusto.

In the Settings section → Permissions

• Confirm the list of account admins (and admin permissions, if applicable) is current.