Use the Gusto Benefits Card Manager

The Gusto Benefits Card Manager (GBCM) is the online portal you can use to manage transactions, submit claims for reimbursement, view balances, and more for your FSA, HSA, DCFSA, and commuter benefits.


Heads up: Your company's pre-tax benefit account may be powered by one of two banks. Gusto is currently transitioning to a new technology partner, Elevate. 

Here's how to confirm if your accounts are powered by Elevate: 

  1. Sign in to Gusto.
  2. Click the Benefits tab.
  3. Click the name of any pre-tax benefit account you currently have—FSA, HSA, DCFSA, or Commuter Benefits.
  4. For admins, your benefit will have a “Powered by Elevate” tag at the top. For employees, you will see a “Benefits Card Hub” tile.
    • If you do not see these, your account is currently powered by the previous provider. Refer to the steps in the last section of this article, "Fund your Gusto pre-tax benefit accounts not powered by Elevate."

GBCM overview

Manage your contributions and reimbursements

When you sign in to your GBCM, the dashboard displays your accounts and recent transactions. 

  • See an overview of your account balances.
    • You can click on an individual account to manage your account details, and upload proof for your pending or denied claims.
  • Review your recent activity.
  • Add your bank account for direct deposit to get reimbursed faster.

Manage claims

If your card is declined at a vendor, you will receive an email with the reason. This can happen for many reasons (ex: the purchase cannot be verified, or there’s an insufficient balance). Pay out of pocket, save your receipt, and follow the steps in this article to submit your claim for reimbursement.

Click the menu bar on the top-left side of your account. Select Claims to access your claim information.

  • Click Claims Activity to access current claim info.
  • Click Add claim for immediate reimbursement to submit a claim.

Update your personal info and add dependents

  • Hover over your name in the icon bar and click Profile to view your personal information and add any family members to your account.
  • If you add a spouse, you can order a card on your account page.
    • Click your name in the top-right corner of your screen. 
    • Scroll down to see your spouse and click Issue Debit Card beside their name. 

Activate your card

The card automatically activates the first time you use it on an eligible expense. 

 

FSA/DCFSA claims & transactions

Commuter claims & transactions