Information that syncs:
Break penalties and tips do not sync at this time.
Q: What if my employee works for multiple locations?
A: If you have multiple Homebase locations but only ONE Gusto account, hours will not properly send and the integration won't work correctly.
For these employees, you'll need to add the worked hours at the additional location manually into Gusto.
Q: What if I’ve already exported my Timesheets from Homebase to Gusto but need to export an amendment?
A: You can export as many times as you want – each export overrides the last one, so if you make a mistake or add a Timecard late, you can export again.
Q: Why didn’t my employees export to Gusto?
A: If you already have a payroll ID from another provider on their profile the information won’t export. Make sure your employee’s info is up-to-date by visiting the Team tab, clicking the employee name, visit the Locations & PINs tab, update the payroll ID, then click Save Changes.
Q: Does Homebase support exporting contractors' hours?
A: Not at this time.
Q: Can timesheet hours be exported to Gusto even if some employees in Homebase do not have any hours?
A: Yes. The export will simply skip over these employees.
Q: What if I update or change my business address in my Gusto account?
A: If you update the location information on your Gusto account, it's advised to disconnect and reconnect the integration in Homebase to update the changes made.
Submit a request to Homebase directly.