Manage team surveys and insights (for admins)

Customers on the Plus and Premium plans have access to team surveys and insights—admins can upgrade at any time.

Team insights are a great way to take a pulse on how your employees are feeling about a wide range of themes at work. Once team insights is turned on, we'll email a survey to your employees' work email once a month with preset questions you'll select.

A few reminders

For now, contractors are not included in the survey sent.
You cannot create (or customize) your own questions, or rearrange the existing questions.
Every survey will include an employee happiness question.
Surveys rotate topics—this increases employee engagement, and you'll have more time to implement changes based on the results.
Results cannot be exported from Gusto.

Use the dropdowns below to learn more, or use CMD + F (or CTRL + F) to search for keywords throughout the article.

Turn on team insights

Click the Performance section.
- If you do not see this section, you may not have the required permissions—reach out to your primary admin for help.
Click Go to team insights.
Click Get Started.
Read through and deselect any topics or questions you would rather not include in your surveys.
- Note: You must have a minimum of three topics selected.
Click Turn on Surveys.

If this is your first survey, we'll send it the Wednesday after you turn on the feature. If you've sent a survey before, we'll send these new surveys on the same schedule as your previous survey.

Once your survey has been sent, the team has one week to respond. After the survey closes, to see their responses:

Click the Performance section.
Click Go to team insights.

A few reminders

All surveys go to employees' work email.
Who participated in the survey, and any employees' answers, are anonymous.
For now, once the survey has been sent, your team will not get any additional reminders from Gusto to complete it.
Admins with the required permissions can always go back and reference past survey results to see how scores trend over time.
Results cannot be exported from Gusto.

Select and update survey questions

Once you've enabled team insights, on a monthly basis, your employees will receive a series of questions that you've selected. Check out the questions below and how you can edit them.

To get comprehensive survey results, we recommend selecting every topic offered (see below).

You can unselect anything that you'd like to skip or doesn't feel relevant.

Survey Topics

Topics	Survey Question Options
Teamwork	People on my team are held accountable for their performance. I feel like I'm part of the team. People on my team have clear roles and responsibilities. The workload is evenly distributed across my team.
Management	Management clearly communicates business goals and objectives to me. I know what is expected of me in my job. I feel comfortable talking to my manager about issues that come up. I feel that I am well managed.
Autonomy and Ownership	My workplace environment is comfortable. I have the tools or equipment I need to do my job well. I have the autonomy to perform my job effectively.
Recognition and Performance	I believe that work performance is evaluated fairly. I receive recognition from my manager when I do a good job. I get feedback from my manager that helps me get better at my job. When someone is underperforming or not doing their job, management addresses it.
Learning and Growth	I'm given opportunities to develop my professional career. There are opportunities for me to grow my career at [COMPANY]. I understand what I need to do to progress in my career.
Morale and Retention	How likely do you think [COMPANY] is to succeed? I believe that [COMPANY] is moving in the right direction. [COMPANY] provides better products and services than its competitors. I rarely think about looking for another job.
Benefits	I'm able to take time off from work when I need to. The benefits offered by [COMPANY] meet my needs. What's one benefit not offered today that you would like to see?

Survey Example

Edit survey questions

Once you've turned on team insights, you have the option to edit the topics and questions in your surveys. Customizable questions are not supported at this time.

Click the Performance section.
Click Go to team insights.
Click edit questions on the right side of the page.
Select the questions and topics you want to ask, and click Update Surveys.

We'll email a survey to your employees' work email each month to take a pulse on how they're feeling about various topics at work. While the topics vary each survey, every month we include a question to gauge employee happiness.

Once your survey has been sent, the team has one week to respond. After the survey closes, to see their responses:

Click the Performance section.
Click Go to team insights.

A few reminders

All surveys go to employees' work email.
Who participated in the survey, and any employees' answers, are anonymous.
For now, once the survey has been sent, your team will not get any additional reminders from Gusto to complete it.
Admins with the required permissions can always go back and reference past survey results to see how scores trend over time.
Results cannot be exported from Gusto.

What is the employee happiness question?

We'll include one employee happiness question on each survey—this will be a statement (see below) that employees can agree or disagree with. This question can provide key insight into your employees’ feelings about work, and many companies use these survey results as a type of net promoter score.

Heads up: The employee happiness question cannot be removed from your monthly survey.

The statement is: “I would recommend [your company name] as a great place to work.”

Employees can select from five answers ranging from “strongly disagree” to “strongly agree.” They may also add reasons for their responses and leave comments. At this time, their answers cannot be exported.

Turn off employee surveys

To disable team insights/surveys altogether, follow the steps below.

Click the Performance section.
Click Go to team insights.
Click Disable Team Insights on the right side of the page (in red).
Click Disable.

Want to reactivate in the future? Use the steps in the Turn on team insights dropdown.