If you have questions about your Gusto Retirement account, our Customer Success team is ready to help. This article covers our hours of operation, how to verify your account when you reach out, and the best ways to submit a support request. You can also search our Help Center for answers to common questions.
We're available Mon – Fri, 9 am – 7 pm ET (6 am – 4 pm PT).
Our team will be unavailable during these 2026 holidays:
Date
Holiday
Jan 1
New Year's Day
Jan 19
Martin Luther King Jr. Day
Feb 16
Presidents Day
May 25
Memorial Day
Jun 19
Juneteenth
Jul 3
Independence Day
Sep 7
Labor Day
Nov 11
Veterans Day
Nov 26
Thanksgiving
Dec 25
Christmas Day
For security verification, be prepared to answer questions about yourself or the plan and have your account number handy.
401(k) participants and IRA savers:
Single account: Your account number is displayed at the top of your retirement home page. If you're using the Gusto Retirement mobile app, your account number is listed at the top of the Account page
Multiple accounts: Each account has a unique account number. Find them by clicking Accounts in the main menu, then selecting your desired account. The account number will be displayed at the top of the page
Plan sponsors and administrators:
From your 401(k) administrator dashboard, click on your company name in the main menu. Your plan number is listed within the dropdown menu
Our contact form is a fast and easy way to reach us by email. It collects the information our team needs upfront to quickly identify your account and get your request to the right people.
We aim to respond to all submissions within one business day, though response times may vary depending on current support volume.
Employees and 401(k) participants
Type
Phone
General assistance
(888) 344-5188
Rollovers and distributions
(888) 498-2766
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Employers and 401(k) administrators
Type
Phone
Active plans
(888) 588-0719
Onboarding plans (before first contributions)
(888) 588-0446
SEP IRA
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IRA
Type
Phone
Personal IRA
(888) 810-3801
Gusto Retirement Pro partners
Type
Phone
Accountants, advisors, HR professionals, and other partners
(888) 588-4698
If you’re interested in learning how your employees might benefit from a Gusto Retirement plan, or want to learn more about the plans we offer, reach out to our Sales team by phone at (888) 228-3491 ext. 1.