Fix missing employee email addresses in your Gusto 401(k) roster

You need to assign email addresses to your employees within payroll.

• If you use Gusto or a Gusto Embedded payroll provider, the email addresses should sync automatically to your 401(k) roster in real time.

• If you have a self-service plan, you need to manually enter the email addresses in your payroll provider platform and in your 401(k) roster. You can enter this information by selecting the Missing information task or going to Roster in your 401(k) dashboard.

This typically happens when employees share email addresses (like [email protected]) or when company-issued emails are reassigned to new employees after former employees leave.

To check for duplicate emails, review your payroll account. If an address is used for more than one employee, you need to assign a unique address to each, as required by our Terms of Service. You can enter an employee's personal email address, which also helps our team continue to communicate with employees if they leave your company.

• If you use Gusto or Gusto Embedded payroll, the change will sync in real time

• If you have a self-service plan, enter the new email addresses in your payroll provider platform and in your 401(k) Roster. You can enter this information by selecting the Missing information task or going to Roster in your dashboard

If your company does not use a Gusto payroll provider, you need to manually add the emails into your 401(k) roster. All emails must be unique to each employee at your company.

If an employee already has a Gusto 401(k) account from a previous employer, you or the employee can submit a support ticket, and we will work with them to merge the accounts.

If a participant's mailing address or email address changes after their initial roster setup, they need to update it themselves through their participant account.