Your feedback helps us make important decisions about our services and support. If you recently got a survey from us, this article explains what your responses mean and how we use them.
Our survey asks you to rate how likely you are to recommend Gusto on a scale from 0 to 10. These ratings give us a snapshot of how we're doing — generally, the higher the number, the more satisfied you are with our services.
You'll also have the opportunity to leave a comment, and we read each one. Your honest feedback helps us pinpoint specific areas where we're doing well and where we can improve.
We never share this information with anyone outside of Gusto Retirement. It's used solely to improve our products and services.
Each month, we pull data from survey responses to look for trends in overall customer satisfaction across various aspects of our product and services. That feedback is shared with cross-functional teams at Gusto Retirement.
For example, if you share a concern about a limitation in your dashboard, we pass that feedback along to our product or operations teams and leadership. Those teams then consider if and how to implement improvements based on what they hear.
While we cannot promise to immediately resolve every concern, we make every effort to improve our products and services based on trends and high-impact changes that benefit our customers.
Your feedback helps make Gusto a better 401(k) partner for you and your team.