If you encounter issues when using Gusto's website, review the troubleshooting tips below before contacting our Care team.
- Use Google Chrome—Gusto performs best when using this browser.
- Make sure your browser is up-to-date. Instructions for how to do so for each of our supported browsers can be found below:
- Clear the cache and cookies on your browser. Instructions for clearing your cache will vary depending on your browser—access the Help menu on your browser to locate step-by-step instructions.
Errors from language translation
In some browsers, automatic language translation modifies Gusto’s website in a way that causes errors.
- Temporarily disable translation on the page and try again. Letting the original English-language version of Gusto load, then re-enabling translation will often resolve the issue.
- Use Google Chrome on a computer instead of a phone. Gusto has been tested for best performance using this browser.
For additional support, contact us from the Help section of your account.