Priority support and HR services add-on

With our Premium plan, or Priority support and HR services add-on, you get access to:

• Priority support—you'll have priority access to our support team to make sure you're working with a skilled expert in Payroll or Benefits as quickly as possible.
  • We'll be your resource for all things Gusto, from payroll to benefits questions. Get in touch with our team right from the Priority support section of your admin account.
• Certified HR Experts and HR resources—tackle the tricky aspects of running a business without having to hire an in-house HR expert. 
  • Protect your business, get personal support from certified experts, and get guidance on expanding your team. 

HR resources, powered by Mineral, give customers access to the following: 

• HR Experts: Get access to certified HR professionals who provide guidance on hiring, dismissing, creating an employee handbook, and much more.
• An extensive HR Resource Center: Self-serve your way through a vast HR library, receive compliance alerts, sample job descriptions, salary comparison tool, and so much more.

Q: If I upgrade my company's account today, can I speak to an HR Expert right away?

A: Yes. Primary admins, full access admins, and any HR and onboarding admins who have HR Resources permissions will have access to the portal immediately upon upgrading.

Q: Is there a sample handbook I can see before I upgrade?

A: No. Employee handbooks are highly customized using the Smart Employee Handbook Creator tool, which means handbooks are tailored based on employee location, employee count, and admin preferences. Therefore, a sample is not available. 

Q: I received a form from the state (Unemployment, Disability, etc.); can the HR Experts fill it out for me?

A: No. The HR Experts act mainly in an advisory capacity, and do not assist in filling out forms on behalf of companies.