Priority support and HR services add-on

With our Premium plan, or the Plus plan with the HR services add-on, you can get direct access to certified HR experts and HR resources powered by Mineral. Learn more and upgrade your plan here.

HR services

With our Premium plan or HR services add-on, you get access to certified HR pros and resources so you as the employer don't have to do it alone! Having HR services means you can protect your business, get personal support from certified experts, and help with expanding your team. Tackle the tricky aspects of running a business without having to hire an in-house HR expert. 

The Premium plan and HR services add-on also include Priority support. Having the Priority support service puts your company in touch with a dedicated support team made up of a group of knowledgeable customer service reps. This team is here as a resource for all things Gusto, from payroll to benefits questions. HR services give customers access to the following: 


Q: If I upgrade my company's account today, can I speak to an HR expert right away?

A:  Yes! Primary admins, full access admins, and any HR and onboarding admins who have HR Resources permissions will have access to the portal immediately upon upgrading.

Q: Is there a sample handbook I can see before I upgrade?

A: No. Employee handbooks are highly customized using the Smart Employee Handbook creator tool, which means handbooks are tailored based on employee location, employee count, and admin preferences. Therefore, a sample is not available. 

Q: I got a form from the state (Unemployment, Disability, etc); can the HR team fill it out for me?

A: No. The HR team acts mainly in an advisory capacity, and doesn't assist in filling out forms on behalf of companies. 

Q: My HR Resource Center used to look different. It is possible to log back into my previous platform experience?

A: We’ve upgraded to HR Resources powered by Mineral, which is an updated, improved experience of the HR resources you used previously. Your data, handbooks, and more are still available, just with a new look and experience. Once your upgrade is complete, similar to updating an app on your phone, it's not possible to revert to the previous HR Resource Center experience.