Integrate with Housecall Pro

Follow these steps to connect your company's Gusto and Housecall Pro accounts.

1. Sign in to Housecall Pro.
2. In the menu at the top of the page, click My Apps.
3. Click Go to App Store.
4. Find Gusto in the “Apps we love” section. Click Learn More.
5. In the top right of the details page, click the toggle to change the integration status from Disabled to Enabled.
6. Click Log In to connect an existing Gusto account.
   • If you're new to Gusto, click Sign Up to get started and onboard to Gusto.
7. Enter your Gusto admin credentials and click Sign In.
8. Click Authorize.
   • You’ll be redirected to Housecall Pro to match your employees.
9. Use the dropdown arrows to match your Housecall Pro employees to their corresponding Gusto accounts.
   • Some matches may automatically populate based on an email or name match.
   • Employee accounts cannot be created here. For new employees, set up their employee profile in both Gusto and Housecall Pro before matching.
10. Click Next.
11. Review the matches for accuracy and click Confirm.
12. Click Confirm again to acknowledge that employee hours for any open pay periods in Gusto will be overridden by the hours from an employee’s time tracking events in Housecall Pro.
13. Confirm you’ve enabled the time tracking feature in Housecall Pro.
    • This is necessary so employees can start adding time entries that will sync to Gusto.

As time tracking events are logged by employees, they create time tracking entries in Housecall Pro. The time entries are instantly pushed to Gusto for the applicable time period.

• Keep in mind: If time entries are created or updated after the applicable payroll has already been processed in Gusto, the information will not be captured in Gusto.

Review time entries in Housecall Pro

It’s important to review time entries before processing payroll. Admins with the necessary permissions can view, add, edit, or create time entries.

1. Click My Apps from the menu at the top.
2. Click Time Tracking.
3. Review and edit or confirm hours as needed.
   • Keep in mind: Housecall Pro does not calculate the amount of overtime by employee. You’ll need to review timecards and manually mark any overtime, or double overtime hours that should be reported.

If you saved any changes, they'll automatically sync to Gusto.

Review hours in Gusto

1. Click the Pay section and select Run payroll.
2. Select the pay period you'd like to review hours for.
3. Scroll to an employee’s name and review the "Hours" column.
   • Click the total hours column values to reveal a more granular breakdown of regular, overtime, and double overtime hours.
   • If you made a recent update that is not reflected, try refreshing the page.

Any changes made directly in Gusto will not push back to Housecall Pro. 

Housecall Pro will override the data in Gusto for any open pay periods–if there is time in Gusto not tracked in Housecall Pro, the excess hours will be removed so the total amount of hours for an employee matches the hours in Housecall Pro. 

The total hours for an employee in Gusto do not match the total hours for the matched employee in Housecall Pro

• Make sure that the employee in Housecall Pro is linked with that employee in Gusto. To do so, click the Edit employee matches button on the Gusto app details page.
• Confirm the date for the time entry is during an open time period in Gusto.
• Manually sync the time tracking events in Housecall Pro time tracking report using the Gusto button on the toolbar in the top-right corner.

The hours for a newly created payroll period in Gusto are blank for all employees

• Manually sync the time tracking events in the Housecall Pro time tracking report using the Gusto button on the toolbar in the top-right corner. 

New employee setup, matching, and sync

• Link the new employee in Gusto and Housecall Pro on the employing matching page.
• Manually sync the time tracking events in the Housecall Pro time tracking report using the Gusto button on the toolbar in the top-right corner. 

Check out the Housecall Pro Help Center or contact them directly at [email protected].