Integrate with Culture Amp

Before you start

• Heads up: if there are any Culture Amp users who don’t have a Gusto employee profile, their Culture Amp account will be deactivated after the initial sync. 
• Plus and Premium customers: you have the option to exclude specific people’s data from syncing to Culture Amp. If you'd like to do this, follow the steps in the link below before connecting your company's accounts.
  • Exclude specific people from the sync

    Plus and Premium customers have the option to exclude specific people’s data from syncing to Culture Amp by setting up custom fields in Gusto.

    Follow these steps if you want to exclude specific people’s data from syncing from Gusto to Culture Amp. Anyone with their custom field set to “Yes” will not be imported into Culture Amp. 

    1. Sign in to your Gusto admin account.
    2. Go to the Settings section.
    3. Choose the Preferences tab.
    4. Under “Custom fields,” click Add custom field. 
    5. Name the field “Exclude from Culture Amp.” 
    6. Under “Helper text,” type this: People who have this field set to “Yes” will not be imported into Culture Amp.
    7. Under “What type of field should this be,” choose Radio.
    8. For “What values should the user be able to select from,” type this: Yes,No
    9. Under “Who should fill out this field,” choose Admin. 
    10. Click Add field.
    11. Next, fill out the new field on the employee profiles of anyone you want to exclude from the sync: Go to the People section.
    12. Click the name of the person you want to exclude from the sync. 
    13. Go to their Personal tab.
    14. Under “Custom Fields,” click edit next to “Exclude from Culture Amp.”
    15. Select Yes and click Update. 
    16. Repeat these steps for each person you want to exclude from the sync.
        • For people you want to include in the sync, you do not need to fill out this field for them. The sync will include anyone whose field is either blank or marked “No.” Only people with “Yes” in the custom field will be excluded. 

    Once you've configured the custom field for each employee you want to exclude from the sync, head to Step 1 below to connect your company's Gusto and Culture Amp accounts.

    For more info on editing or deleting a custom field in Gusto, check out this article. 

Connect to Gusto from Culture Amp

Follow these steps to connect your company's Gusto and Culture Amp accounts. You can also follow along with Culture Amp’s integration setup video.

1. Sign in to your Culture Amp admin account.
   • You must have account administrator access in both Gusto and Culture Amp to set up the integration.
2. Go to Settings.
3. Navigate to the Data integrations tab. 
4. Click the Gusto tile.
5. Click Set up Gusto integration.
6. Click Connect to Gusto.
7. Enter your Gusto admin credentials and click Sign In. 
8. Click Authorize to allow Culture Amp to access your company’s Gusto account. 
9. You’ll be redirected to Culture Amp. If you have access to more than one company’s Gusto account, under “Company to sync” make sure to select the one company that should be associated with the Culture Amp account.
   • If you have admin access to more than one company and want to integrate their accounts as well, finish these steps for the first company, then sign in to each of your Culture Amp accounts and repeat these steps. 
10. Next you’ll choose what kind of employee data you want Gusto to send to Culture Amp. Under “Additional fields,” check the box next to each field you want to include in the sync. 
11. In the “Set sync settings” tile, we recommend that you do not yet turn on the daily sync—first complete the setup steps then run a manual sync. This will let you review how the synced data will affect any employee data already in Culture Amp. 
12. Under “email address,” indicate who should be contacted if Culture Amp detects any syncing errors. 
13. Click Save settings. 
14. Click Sync. 
15. Once Culture Amp validates the data and you resolve any flagged issues, click Next.
    • To resolve flagged issues, refer to the “Troubleshoot syncing issues” section below or contact Culture Amp support.
16. Click Import data.
17. Click Go to Users to review the newly imported users. 

Your company’s Gusto and Culture Amp accounts are now connected. The next time you run a manual sync, or overnight if you enable a daily sync, Culture Amp will import employee data from Gusto. 

After the first sync: check your demographic fields 

If you selected additional fields to sync in step 10 above (e.g. employee department, job title, etc.) we recommend reviewing the Account demographics section in Culture Amp for duplicates after the first sync runs. If there were any fields with a different name in Gusto than in Culture Amp, they're added as a new demographic in Culture Amp. This can affect reporting if you track survey results by demographic groups.  

Here’s how to check your demographics:

1. In Culture Amp, go to Settings.
2. Choose the Account demographics section. 
3. Review the list of demographics. If there were any fields with a different name in Gusto than in Culture Amp, they were added as a new demographic after your first sync. 
4. If a new demographic has been created, Culture Amp recommends you delete the old demographic. This can help prevent confusion about which field to use going forward. This will not impact any previous survey results or comparisons. 

If you want to map a field in Gusto to a particular demographic in Culture Amp for your next survey, reach out to Culture Amp Support. 

Enable automatic daily syncing

If you’d like employee info to automatically update once a day, stay signed in to Culture Amp and follow these steps:

1. Go to Settings.
2. Navigate to the Data integrations tab. 
3. Click Configure. 
4. Click Edit. 
5. Scroll to “Step 3: Set sync settings” and click the toggle next to “Turn on daily sync.” 

Employee data will sync from Gusto to Culture Amp nightly. Culture Amp’s Data integrations tab lists the date of the last sync in the Gusto tile. 

Manually sync information to Gusto

Whether or not you have daily syncing enabled, you can run a manual sync anytime in Culture Amp. 

1. Sign in to your Culture Amp admin account.
2. Go to Settings.
3. Navigate to the Data integrations tab. 
4. In the Gusto tile, click Sync data.  
5. Once the sync is complete, the date and details of the last sync run are listed in the Gusto tile. 

Duplicate employees in Culture Amp

You may see this error reason if an employee has a different email address listed in Gusto and Culture Amp. Update the employee’s email address in Culture Amp to match their primary Gusto email.  

Sync blocked to protect employee privacy

If Culture Amp suspects that an employee’s personal info has been mixed up with another employee, they’ll block the automated daily sync and notify you via email. This is to prevent accidental access to another employee's private information, such as performance reviews. 

If you confirm that the updated info was made in the correct Gusto employee profile, you have the option to override the block by running a manual sync: in Culture Amp, go to the Users page, click Import data, and choose Sync.

Investigate syncing issues with the import summary 

If there are any issues with the integration data syncing, you can troubleshoot with Culture Amp’s import summary: 

1. Sign in to your Culture Amp admin account.
2. Go to Settings.
3. Click Import history. 
4. Choose your most recent import. You can review any errors associated with the import or run a manual sync to identify any problems.

1. Sign in to your Culture Amp admin account.
2. Go to Settings.
3. Navigate to the Data integrations tab. 
4. Click the Gusto tile.
5. Click Disconnect. 

Data will no longer sync effective immediately. 

Contact Culture Amp directly at [email protected] or chat live from your Culture Amp account.