Culture Amp is an all-in-one employee experience platform that can empower your teams and fuel positive change with employee engagement, performance, and development tools.
Set up the Gusto and Culture Amp integration to more efficiently maintain employee data. With Gusto as your system of record, changes made to employee info in Gusto can quickly sync to your records in Culture Amp.
Before you start
Plus and Premium customers have the option to exclude specific people’s data from syncing to Culture Amp by setting up custom fields in Gusto.
Follow these steps if you want to exclude specific people’s data from syncing from Gusto to Culture Amp. Anyone with their custom field set to “Yes” will not be imported into Culture Amp.
Once you've configured the custom field for each employee you want to exclude from the sync, head to Step 1 below to connect your company's Gusto and Culture Amp accounts.
For more info on editing or deleting a custom field in Gusto, check out this article.
Connect to Gusto from Culture Amp
Follow these steps to connect your company's Gusto and Culture Amp accounts. You can also follow along with Culture Amp’s integration setup video.
Your company’s Gusto and Culture Amp accounts are now connected. The next time you run a manual sync, or overnight if you enable a daily sync, Culture Amp will import employee data from Gusto.
After the first sync: check your demographic fields
If you selected additional fields to sync in step 10 above (e.g. employee department, job title, etc.) we recommend reviewing the Account demographics section in Culture Amp for duplicates after the first sync runs. If there were any fields with a different name in Gusto than in Culture Amp, they're added as a new demographic in Culture Amp. This can affect reporting if you track survey results by demographic groups.
Here’s how to check your demographics:
If you want to map a field in Gusto to a particular demographic in Culture Amp for your next survey, reach out to Culture Amp Support.
Enable automatic daily syncing
If you’d like employee info to automatically update once a day, stay signed in to Culture Amp and follow these steps:
Employee data will sync from Gusto to Culture Amp nightly. Culture Amp’s Data integrations tab lists the date of the last sync in the Gusto tile.
Manually sync information to Gusto
Whether or not you have daily syncing enabled, you can run a manual sync anytime in Culture Amp.
Duplicate employees in Culture Amp
You may see this error reason if an employee has a different email address listed in Gusto and Culture Amp. Update the employee’s email address in Culture Amp to match their primary Gusto email.
Sync blocked to protect employee privacy
If Culture Amp suspects that an employee’s personal info has been mixed up with another employee, they’ll block the automated daily sync and notify you via email. This is to prevent accidental access to another employee's private information, such as performance reviews.
If you confirm that the updated info was made in the correct Gusto employee profile, you have the option to override the block by running a manual sync: in Culture Amp, go to the Users page, click Import data, and choose Sync.
Investigate syncing issues with the import summary
If there are any issues with the integration data syncing, you can troubleshoot with Culture Amp’s import summary:
Data will no longer sync effective immediately.
Contact Culture Amp directly at: [email protected] or submit a support request.