IncentFit is a health and wellness benefits company that combines powerful technology, transparent pricing, customizable options, and a simple mobile app to make wellness accessible to companies around the world—regardless of size or budget.
The Gusto and IncentFit integration allows you to sync Gusto employees to your wellness program and automatically set their eligibility for IncentFit programs.
Heads up for customers with multiple user groups set up in IncentFit: after connecting your accounts, you may need to set up a custom field in Gusto to enable proper syncing. Custom fields are available to customers on the Complete, Concierge, and Select Gusto plans.
You’ll be redirected to IncentFit, where the Gusto section lists the last sync run. Head to the Manage Users tab to view employees synced from Gusto and their eligibility statuses. Automatic syncs take place daily at 2am CST.
If you receive a sync error message, such as “Cannot process users without a User Group,” you can find next steps in the “Error messages and resolutions” accordion below.
If you want employee info to update in IncentFit sooner than the daily sync, you can run a manual sync anytime with the steps below.
The Gusto section updates with the date of the last sync run. On the Manage Users page, click Refresh to update with the new data.
“Unable to find valid Customer Eligibility Preferences”
Contact IncentFit support to create or update your eligibility preferences.
“Cannot process users without a User Group”
You may receive this error if your company has multiple user groups in IncentFit.
To resolve: In IncentFit, first make sure each employee is assigned to a user group. Next, follow the steps below to set up custom fields in Gusto, where you’ll record each employee’s IncentFit user group. Custom fields are available to Gusto customers on the Complete, Concierge, and Select plans. The integration will read the custom field and enable proper data syncing.
Once you’ve recorded each employee’s user group in Gusto, return to IncentFit and run a manual sync.
Follow these steps if you no longer want data to sync between your company's Gusto and IncentFit accounts.
Contact IncentFit directly at [email protected] or 1-844-2INCENT (1-844-246-2368), extension 2.