Sync your Transamerica 401(k) plan with Gusto

You’ll need to authorize your Transamerica app to kick off the onboarding process in Gusto using the following steps. 

1. Sign in to your Gusto admin account.
2. Go to the App directory.
3. Search for and select Transamerica.
4. Click Learn more. 
5. Review the terms and associated costs. If you’re in agreement, click Get started.
6. Enter the following information during the flow:
   • Plan name and Plan ID (format: ######-#####)
   • Your company contribution scheme (if applicable)
   • Who should be eligible or excluded from the plan
   • Whether your plan allows for loans, and if so, whether you have any currently active
7. Audit your deductions in Gusto to ensure they reflect all current enrollments in your 401(k) account. Any incorrect deductions at the time of turning on the automation are the responsibility of the company admin and will be maintained after your automation goes live. We cannot start the testing process until your deductions are fully up-to-date.
   • If you have not set up 401(k) deductions in Gusto, click here for steps to set up and manage deductions.  The manual deductions you set up will also be used later when Transamerica turns on the 360 automation.

After finishing the onboarding process in Gusto, you’ll see the initial timeline for connecting Gusto with Transamerica as well as other next steps. 

Once the automation begins, here's how the sync works and when to make updates in Gusto vs. Transamerica.

Payroll files

Gusto will send payroll files one day after the check date. Please allow at least one additional day for this to be reflected in your Transamerica account. 

Deferral changes 

Employee enrollments and deferral changes must be made in Transamerica 401(k) accounts and will then be synced automatically back from Transamerica to Gusto within a week. If you note that an employee deferral is not accurately reflected in Gusto, please contact us at [email protected]. 

Here's how to review your employees' current deferral amounts:

1. Sign in to your Gusto admin account.
2. Go to the Benefits section.
3. Choose the Transamerica 401(k) tile.
4. Click the Employees tab.
5. Review the deferral amounts listed in Gusto. Make sure they match your current employee deferral rates as listed in your Transamerica 401(k) account.

Note that this does not include a listing of company contributions. If applicable, company contributions are applied at the time of running payroll.

Census changes

All employee hires, dismissals, name and address changes must take place in Gusto and will then sync over to Transamerica on the next payroll file. Please allow at least two days after the pay date for these to be reflected in your Transamerica account, although sometimes it may take longer. 

Update employee eligibility

Here's where to manage your employees' eligibility:

• New hires: You’ll note new employee 401(k) eligibility when onboarding an employee.
• Update current employees: You can update an existing employee’s eligibility status in their employee profile—go to their Job tab, then look under "401(k) eligibility status."

Eligibility statuses 

Qualified or May Qualify Someday: Use this status for any employee who has qualified for the 401(k) plan, or may qualify in the future. If an employee is eligible but has opted out of the plan, they should still be marked as Qualifies or may qualify someday. 

Excluded from plan: This status should only be used if an employee is excluded from participating in the 401(k) plan based on your plan specifications and will never be eligible to participate. 

Questions about your 401(k) plan

Employers: Contact Transamerica at 888-976-8078.

Employees: Contact Transamerica at 800-755-5801.

Questions about the syncing of your Transamerica and Gusto accounts

Email [email protected].