Use Gus, Gusto's AI assistant
Gus is an AI assistant that can answer your payroll, benefits, and HR questions—so you can get help faster. You can chat with Gus on the web or in the Gusto mobile app.
What Gus can help you do
Get answers fast
Ask Gus common questions, like how to run an off-cycle payroll, and get clear, step-by-step guidance based on Gusto’s Help Center. Gus also links to source articles so you can dive deeper if needed.
Understand payroll and HR concepts
Gus explains payroll, HR, and compliance topics in plain language, like the difference between exempt and non-exempt employees. Use Gus as a starting point to get oriented on a topic. Before you act on anything about pay, taxes, or employment law, open the article Gus links to and read the source.
By using Gus, you agree that your chats and results may be used, stored, and shared as described in our Privacy Policy and Beta Terms. We use the same security standards for Gus as we do for the rest of Gusto.
To start chatting with Gus, and to get help from our support team:
Click the question mark icon
at the top-right of the page (next to your name). Gusto Pro Accountants will not see this in their firm profiles. Go to one of your client's profiles to chat with Gus.
Type your question and press Enter.
Reminder: AI can make mistakes. Gus links to source information so you can review it yourself.
Gus is available in the Gusto mobile app for employers and employees. Mobile Gus has all the same answers as web Gus, plus a few features built specifically for your phone:
Voice input: Tap the microphone to dictate your question instead of typing.
Photo and file upload: Snap a photo with your camera, choose an image from your gallery, or upload a document. You can upload one file at a time, and Gus accepts .pdf, .png, .jpeg, .jpg, and .doc files.
Suggested prompts: Gus offers a few starter prompts based on whether you're an employer or employee, so you can get to common questions faster.
Tap to reach a person: If you'd like to speak to a human, ask Gus to connect you with support, or type something like "talk to a human." Gus will offer Chat with Support, Email Us, or Call Gusto based on what's available.
How to chat with Gus in the mobile app
To chat with Gus in the mobile app, follow these steps.
Open the Gusto mobile app and sign in.
In the top-right corner, tap the person icon.
Scroll down and tap Get help.
Tap Contact us to start a chat with Gus.
Type or speak your question.
Reminder: AI can make mistakes. Gus links to Help Center articles so you can review the information yourself.
Gus can make mistakes. If an answer looks wrong, incomplete, or does not match what you see in Gusto, here is what to do.
Rate the answer
Select the thumbs down on Gus's answer. This tells us the answer did not work for you.
Check the source before you act
Gus links to the Help Center article behind most of its answers. Open that link and read it before you make a change in Gusto.
For questions about employment law in your state, your state labor agency's website is the ultimate authority.
Contact us if the answer could affect a decision
Rating an answer does not open a support case. If a Gus answer could affect pay, taxes, benefits, or how you treat an employee — and the answer is wrong — contact us so a person can look into it. Just ask Gus for an agent or representative.
What to include when you contact us
These details help us look into it faster:
What you asked Gus, and what Gus told you. A copy and paste or a screenshot is ideal.
Where you were chatting: Gusto on the web, the Gusto mobile app, or email.
About when it happened.
Whether you acted on the answer, and what happened.
Q: What is Gus?
A: Gus is Gusto's AI assistant that answers common questions about payroll, benefits, time tracking, and employee management. It pulls from Gusto's Help Center to give you quick explanations and step-by-step guidance—so you can get answers without waiting for support.
Q: How is Gus different from other Al assistants?
A: Gus is built on Gusto's payroll, benefits, HR, and compliance knowledge, so its answers are specific to how Gusto works instead of generic web advice. Whether you're figuring out how to run an off-cycle payroll or getting oriented on a compliance requirement, Gus can walk you through it in plain language. Treat it as a starting point, and open the source article Gus links before you act.
Q: How does Gusto protect my data when using Gus?
A: We follow strict security and privacy practices across Gusto, including when you use Gus.
Q: Is Gus available in Gusto Pro for Accountants?
A: Not yet. Accountants can use Gus by logging into their clients’ accounts. One sign-in gives access across all client accounts. We’ll share updates when this changes.
Q: Is Gus available in the Gusto mobile app?
A: Yes. Gus is available in the Gusto mobile app for both employers and employees.
Q: How do I send Gus a photo or a file from my phone?
A: While chatting with Gus in the mobile app, tap the upload icon in the message bar. You can choose to take a photo with your camera, pick an image from your photo gallery, or upload a document from your phone. You can upload one file at a time. Gus accepts .pdf, .png, .jpeg, .jpg, and .doc files.
Q: Can I use voice instead of typing?
A: Yes. In the Gusto mobile app, tap the microphone icon in the message bar to dictate your question. Gus will turn what you say into text, and you can edit before sending if needed.