This article is for Global or Primary admins who want to set up Gusto Invoicing.
Gusto Invoicing, powered by Melio, simplifies your business’s accounts receivable process. You get better control over your cash flow and save time. With our Invoicing feature, you can manage all your invoicing needs within the Gusto platform. When you keep everything in one place, you run your business more smoothly and get paid faster—without switching between different tools.
How Invoicing helps you get paid
Complete control and visibility: Track and manage your invoices in one simple dashboard. This saves you time on your finances. You can also sync your accounting software automatically to bring all your incoming payments together.
Flexibility to get paid faster: Your customers can pay the way they prefer—by bank transfer or credit card. You can choose to receive payment directly to your bank account or with a check.
Customize your invoices: Create your own branded invoice, email, and payment link in minutes. Your customers can then pay with just a few clicks.
Here’s how to set up Invoicing, create your first invoice, and start getting paid.
If your business is eligible, a Global or Primary admin can set up Invoicing in Gusto. When you complete setup, we’ll enroll you in the Gusto Money Basic tier for Invoicing.
To set up Invoicing:
Go to Money.
Select Invoicing.
Click Get started.
The Gusto Money Plus add-on gives you access to additional features.
To upgrade to Gusto Money Plus:
Go to Money.
Scroll down until you reach the two cards with the Basic and Plus plans.
On the Plus tile, click + Add to plan.
You can now create and send invoices directly from Gusto. When you build an invoice, you can customize payment methods, update your company details, adjust invoice settings, and more.
Your Gusto subscription includes access to Invoicing, powered by Melio, for eligible companies. The Gusto Money Plus tier is a paid add-on. It unlocks additional features like accounting integrations, batch payments, and reduced transaction fees. You can learn more about Gusto Money Plus and how to add it to your subscription here.
With Invoicing, your customer can pay you by ACH or credit card.
Payment speed
When you get paid.
Payment method
How your customer pays.
Basic
Plus
Same day
ACH3
2%
2%
Same day
Credit Card4
2.9%
Paid by you or your customer.
2.9%
Paid by you or your customer.
3 days
ACH3
1% (min $1)
1% (min $1)
3 days
Credit Card4
2.9%
Paid by you or your customer.
2.9%
Paid by you or your customer.
Additional features
Feature
Basic
Plus
Auto payment reminders
X
X
Custom invoices
X
X
Personal payment link
X
X
Accounting integrations
X
Unlimited admins
One admin included
X
Role-based permissions
X
X
Cash flow dashboard
X
X
Payroll Bridge
Based on eligibility
X
X
If you have questions or issues about Invoicing, contact Melio from your Gusto account.
Melio support hours of operation: Monday – Friday 9am – 8pm ET (excluding bank holidays)
Contact Invoicing by chat
If you’re a Global or Primary admin, you can contact Melio by chat.
To access Melio chat:
Go to Money.
Select Invoicing.
Next to + Create Invoice, click the question mark icon.
Scroll down to the Contact Us section. You have two ways to contact Melio:
Click Start a chat for immediate help from a specialist at Melio (average response time: ~90 seconds)
Visit Melio’s Help Center to submit a support ticket. You’ll receive a follow-up via email.
Contact Invoicing by email
As a Global or Primary admin, you can create an email case from your Gusto account.
To create an email case from your Gusto account:
In the Help Center, click Submit a question (top-right corner).
Make sure to use the email address associated with your Gusto account when submitting the request.
A specialist will respond to your email within 12 business hours.
Submit a ticket directly to Melio
Submit a ticket for assistance directly to Melio via this portal. Please make sure you use your Gusto email address when submitting a ticket through the portal so that your request is processed correctly.
1. Subject to card network limitations. A 2.9% fee applies. 2. Transaction fees apply and vary based on payment method and speed. See above for details. 3. When scheduled before 9pm ET.** 4. If scheduled before 2pm ET.** * Bank account to ACH payments exceeding $100,000 generally are delivered within 4 business days. ** Any payments submitted after this time will only start processing the following business day.