Sign-in issues

Admins from your company cannot reset a password on someone's behalf. Before entering your email, be sure to confirm with the company that you're entering the email address that they have on file in your Gusto profile.

We'll send password reset instructions to the email address associated with your account within a few minutes—check your spam or junk folders if you don't see this email in your inbox.

• Important: If you entered an email that is not associated with a Gusto profile, no password reset email will be sent. Instead of selecting "I forgot my password" on the sign-in issues page, you'll want to select "I forgot my email address", or reach out to your employer to get it. 

Reset your password

1. Head to our troubleshooting sign-in page.
2. Select I forgot my password.
3. Enter your account’s email address
   • Reminder: If you entered an email that is not associated with a Gusto profile, no password reset email will be sent. Instead of selecting "I forgot my password" on the sign-in issues page, you'll want to select "I forgot my email address", or reach out to your employer to get it. 
4. Click Send link and we’ll send you a secure link to reset your password—check your spam folder(s) if you don't see the email after a couple minutes.

1. Head to our troubleshooting sign-in page.
2. Select I forgot my email.
3. Tell us a bit more, are you an:
   • Employee
     • Choose this if you are a W-2 employee paid by an employer through Gusto.
   • Independent contractor (individual)
     • Choose this if you are using a Social Security Number (SSN) for tax identification.
   • Independent contractor (business)
     • Choose this if you are using a Federal Employment Identification Number (FEIN) for tax identification.
   • Administrator or accountant
     • Choose this if you are an admin or accountant user on this Gusto account.
   • I am with an accounting firm
     • Choose this if you are working with a Gusto Accountant Partner
4. Depending on your selection, verify some personal/business information, or use your phone number to regain access.
5. Click Continue.
6. Complete any additional actions needed and then sign back in.

If you don’t have 2-step verification enabled, or you still need to confirm what email address is connected to your Gusto account:

• Reach out to your employer (previous or current) and ask them to confirm your email address, update it on your behalf, or grant you access to Gusto for the first time. 
• You can also call us at (628) 246-1969. View our hours of operation here.

If you're having trouble receiving your verification code, follow the steps to troubleshoot in our 2-step verification article.

When your password is entered incorrectly too many times, your account will lock.

1. Check the email associated with your Gusto account—we'll automatically email you with an Unlock My Account button.
   • If you don't see the email, check your spam and/or junk folders as well.
   • If you don't know what email is connected to your Gusto profile, click the I forgot my email address dropdown above.
2. From the email, click Unlock My Account—this will unlock your account, but you'll need to reset your password still.
3. Follow the instructions in the I forgot my password, or never set up a password—reset password dropdown above.

Still unable to access your account?

Call us at (628) 246-1969 so we can assist. View our hours of operation here.

If you're no longer with a company who used Gusto, you still have lifetime access* to your Gusto account, so long as there's an email address associated with it. Employers often have your old work email listed on your Gusto account.

There are two ways you can update the email address associated with your account to a personal email:

• Reach out to your previous employer to update it.
• Call Gusto at (628) 246-1969. View our hours of operation here.

If you're signing in with a new desktop device, we'll send you an authorization email to keep your account secure. Click the authorization link in that email to finish signing in.

If you don't see the email in your inbox:

1. Wait a couple of minutes, then check your spam and junk folder(s).
2. If you still can't find the authorization email, click the I forgot my email address dropdown above. Your employer may have a different email associated with your Gusto account than the inbox you're checking.

Check out our article on using the Gusto Benefits Card Manager.

If the issue is 2-step verification related, check out this article first.

If you still can't sign in, call us at (628) 246-1969, Monday through Friday, so we can verify your identity and get you in to your account. View our hours of operation here.