Employers must give you access before you can set up, complete, and access your Gusto profile—reach out to your current, or previous employer, to confirm which email they added to your Gusto profile if you're not sure. In some cases, they can also resend the welcome email if you haven't started onboarding yet.
If you're still having trouble signing in to your account, use the information below to help you troubleshoot. If you're a new employer looking to create a Gusto account, you can get started with Gusto here.
If you get stuck, learn more about each of the options in the applicable dropdowns below—you'll also find additional sign-in related issues and their troubleshooting steps.
Admins from your company cannot reset a password on someone's behalf. Before entering your email, be sure to confirm with the company that you're entering the email address that they have on file in your Gusto profile.
We'll send password reset instructions to the email address associated with your account within a few minutes—check your spam or junk folders if you don't see this email in your inbox.
If you don’t have 2-step verification enabled, or you still need to confirm what email address is connected to your Gust account:
Click the No access to your Gusto account—troubleshoot 2-step verification issues dropdown in this 2-step verification article.
When your password is entered incorrectly too many times, your account will lock.
Still unable to access your account?
Call us at (628) 246-1969 so we can assist. View our hours of operation here.
If you're no longer with a company who used Gusto, you still have lifetime access* to your Gusto account, so long as there's an email address associated with it. Employers often have your old work email listed on your Gusto account.
There are two ways you can update the email address associated with your account to a personal email:
If you're signing in with a new desktop device, we'll send you an authorization email to keep your account secure. Click the authorization link in that email to finish signing in.
If you don't see the email in your inbox:
If the issue is 2-step verification related, check out this article first.
If you still can't sign in, call us at (628) 246-1969 so we can verify your identity and get you in to your account. View our hours of operation here.
*It’s our policy to guarantee lifetime access of payroll information to all users, subject to compliance with our Terms of Service.