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Submit claims for unauthorized transit vendors

If you need to spend your commuter benefits card at an unauthorized transit vendor, follow these steps to get reimbursed:

  1. Swipe your Gusto Benefits Card to purchase the pass.
  2. Receive a denial response.
  3. Pay out of pocket for the pass. Keep your receipt for proof of purchase.
  4. Submit a Gusto Benefits Card Claim. In the notes section explain which denied transaction this is associated with.

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