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Cancel or edit a contractor payment

If your payment to a contractor hasn't yet processed, you can cancel it and/or edit the payment. Follow these steps to cancel:

  1. Click the Reports tab.
  2. Navigate to the Contractor Payment History tab.
  3. Hover over the payment and click View Details.
  4. Hover over the contractor's name and click Cancel Payment.
  5. Confirm that this is correct by clicking the blue Cancel Payment button.

Note: If the cancel button does not appear, this means the payment has processed and you've missed the deadline to cancel. Please reach out to our Customer Care team for assistance on reversing your payment.