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Provide documentation for FSA claims

Employees who use their Gusto Benefits Card at a vendor who has not implemented an inventory information approval system (IIAS)—a system that contains known IRS approved medical and pharmacy expenses—will receive an email notification from gustobenefitscard@gusto.com that requests substantiation to validate the transaction's eligibility as an FSA expense.

In order to validate the expense, follow the instructions in the email to provide documentation for your FSA transaction in your Gusto Benefits Card Manager.

The documentation must be an explanation of benefits or an itemized receipt that contains the following information:

  • Patient name

  • Provider name.

  • Date of service.

  • Description of services received.

  • Cost of service.

Once uploaded, it will be reviewed by our Claims Team within 3-5 business days, at which point you will be notified via email.

If this is the second time you're uploading documentation or the transaction has already been deemed ineligible, please notify benefits@gusto.com that documentation has been provided.

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