Account takeover

Account takeover is a type of identity theft where a thief uses parts of a victim’s identity, such as an email address, to gain access to the victim’s Gusto account. Once the thief has access to a Gusto account, they can potentially commit financial crime.

As part of our robust security measures, if Gusto detects any unusual sign-in activity, we will send you a "suspicious login" email to verify this was actually you signing in to your own account.

Protect yourself from account takeover

Create a new, strong password for your Gusto account every 3 months and enable two-factor authentication on your account.

What to do if you think you may be a victim of account takeover

Please email assurance@gusto.com immediately or give us a call at (800) 936-0383 so our Assurance team can assist you.

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