Incorrect direct deposit account numbers
After you've entered your account and routing number for direct deposit payments, we'll verify your bank account with a one cent test transaction.
We'll send your payroll administrator an email if we are unable to successfully process the test transaction. If this happens you should update the account or routing number. Gusto accepts alphanumeric routing and account numbers but does not support account numbers with dashes, semicolons, commas, questions marks, etc.
If your account or routing numbers for direct deposit are not correctly entered in Gusto, your payments will not go through on payday. If this happens, enter the correct numbers in your Gusto account as soon as possible. We'll automatically resend the payments to the updated direct deposit account in the next few business days. If no action is taken within 12 business days, we'll return the direct deposit payment back to the company's bank account.