Pay insurance invoices to your carrier

Once you've set up a health insurance policy for your team, you'll receive monthly invoices that you need to pay directly to your carrier.  Make sure you pay these invoices by their due date so that you don't risk losing coverage.  

Select your carrier from the list below for instructions on paying your insurance invoices

Aetna
Allied Administrators
Ameritas
Anthem Blue Cross
Anthem Blue Cross Blue Shield CO
Blue Cross Blue Shield IL
Blue Cross Blue Shield TX
Blue Shield CA
CalChoice
CareConnect
Covered California (SHOP)
Delta Dental
Empire BCBS NY
Guardian
Health Net
Humana
Kaiser Permanente
United Healthcare

Aetna

When you sign up for a new Aetna policy, your first payment is called a binder premium and must be paid by ACH.

For all future payments you have several choices:

  • Pay by check.
  • Pay over the phone.
  • Pay online.
  • Set up automatic payments online to recur each month (recommended).

To pay by check, please use the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your Aetna ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.

To pay by phone, you will need your invoice:

  1. Call (866)350-7644 and press 1.
  2. Refer to your billing account number and invoice number located on the top right of your invoice.

To pay online, you need access to your Aetna employer portal. 

  1. Register online.
  2. Follow the steps to complete your portal registration.

If you’d like to set up automatic monthly payments:

  1. Log in to your Aetna employer portal.
  2. Use the "Manage eBilling" function to set up automatic payments.
Allied Administrators (AA)

When you sign up for a Delta Dental CA policy, you can pay Delta directly or you can use AA's online payment platform. Allied Administrators administer all Delta Dental of CA plans.

To pay through AA, you have a couple choices: 

  • Pay online.
  • Set up automatic payments online to recur each month (recommended).

First you'll need to set up your banking details:

  1. Log in to your portal.
  2. Click the Payment Methods tab.
  3. Click Add New Bank Account.
  4. Once you've added your name, routing number, and account number, click Next.

To pay online: 

  1. Click the Bills tab.
  2. Select the payment method from the drop down menu.  If you're paying online, select Bank Account.
  3. Each month your invoice will appear in the "Bills Pending Payment" section. When you're ready to pay, check the box next to the bill that you are paying.
  4. Click Authorize.

To set up autopay:

  1. Click the AutoPay tab.
  2. Click Setup Automatic Payments.
  3. Confirm your alert preference and select your autopay details, then click Update.

If you have any questions about paying your invoice through AA, please contact Allied Administrators directly at (415) 989-7443.

Ameritas

For Ameritas payments, you have a few options: 

  1. Pay by check.
  2. Pay over the phone.
  3. Pay online.

To pay by check, please use the P.O. Box or address listed on your invoice and mail a check directly. Be sure to include the payment coupon from your invoice. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.

To pay by phone:

  1. Call (800)745-1112.
  2. Pay with a check or your debit card.

To pay online:

  1. Log in to your portal. 
  2. Click Pay Bill (Note: this link only becomes available when you have a balance due).

If you have any questions about paying your Ameritas invoices, please direct them to the Service Department at (800) 745-1112 or (866) 696-7478 for general inquiries.

Anthem Blue Cross of CA (ABC)

When you sign up for a new ABC policy, your first payment is called a binder premium and must be paid by ACH.

For all future payments you have several choices:

  • Pay by check.
  • Pay online.
  • Set up automatic payments online (recommended).

To pay by check, please use the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your ABC ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.

To pay online, you need access to your ABC employer portal.

  1. Register online.
  2. Click Register to register as an employer.
  3. Choose a username, fill out the required information, and submit your registration.
  4. Anthem will process your account information and send you an email when your username is unlocked.

If you’d like to set up automatic monthly payments:

  1. Log in to your employer account.
  2. Click on the Billing tab.
  3. Click on the hyperlink that has your group number and group name underlined.
  4. Click Schedule Payments on the left and set up your auto-payments.

Anthem Blue Cross Blue Shield CO (BCBS CO)

When you sign up for a BCBS CO you have a couple options:

  • Pay by check
  • Pay online

To pay by check, please use the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your BCBS CO ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.

To pay online, you need to access your employer portal.  

  1. Log in to you employer account.
  2. Click Service Your Account.
  3. Click Make Payment/View Billing Information.

If you have any questions about online payments, visit the FAQ page from BCBS CO website. If you have any additional questions, please contact Anthem BCBS CO directly.

Blue Cross Blue Shield IL (BCBSIL)

When you sign up for a BCBSIL plan, you have a few payment options:

  • Pay by check
  • Pay phone
  • Pay by cash, in person
  • Pay online

To pay by check, please use the P.O. Box or address listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your BCBSIL ID number on the check or money order. To ensure that the payment is processed on time, make sure the payment is postmarked 5 days before the payment due date.

To pay by phone, call the OrbiPay payment line at (844) 642-9414 and have your ID number, bank routing number and bank account number ready.

To pay in person, bring a copy of your bill to any of the MoneyGram locations near you. To find a location, search for one on the MoneyGram website.

To pay online:

  1. Log into your Blue Access for Employers account. 
  2. Look for the Billing and Payments section and click Pay with Debit Card, which will direct you to the payment screen.

If you have questions about paying your BCBSIL invoice, visit the payment options page of their website for more details and contact information.

Blue Cross Blue Shield of Texas (BCBS TX)

When you sign up for a new BCBS TX policy, you pay your first month's premiums by check.

For all future payments you have a few choices:

  • Pay by check.
  • Pay online.
  • Set up automatic payments online (recommended).

To pay by check, please use the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your BCBS TX ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.

To pay online, you need access to your BCBS TX employer portal.

  1. Register online. 
  2. Click Register on the lower right side of the page, below the "How do I Get Started?" section.
  3. Enter your account number, which is located on your invoice.
  4. Enter your employer information and click Next.
  5. Choose a username and enter your group administrator information, then click Submit.

If you’d like to set up automatic monthly payments:

  1. Log in to your employer account.
  2. Go to the "Billing" section and follow the steps for automated payments.

If you have any questions about paying your BCBS TX invoice, contact them directly at (888) 706-0583.

Blue Shield of CA (BSCA)

When you sign up for a new BSCA policy, your first payment is called a binder premium and must be paid by ACH.  

For all future payments you have several choices:

  • Pay by check.
  • Pay over the phone.
  • Pay online.
  • Set up automatic payments online to recur each month (recommended).

To pay by check, please use the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your BSCA ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.

To pay by phone, you will need your invoice:

  1. Call (800)325-5166 and say "billing and payment."
  2. Certify you are the account administrator.
  3. Refer to your account number located on the top of the invoice.

To pay online, you need access to your Blue Shield of CA employer portal. 

  1. Register online.
  2. Click Register on the right hand side of the page.
  3. Enter your Group number and click Verify.
  4. Fill in the invoice information to complete the process.

If you’d like to set up automatic monthly payments:

  1. Click Go under "Billing."
  2. Click Set up autopayment and follow the instructions.

CalChoice

To pay your CalChoice invoice, remit the payment via check before the due date. CalChoice does not have any online or over the phone billing options. If you have any questions about paying your CalChoice invoice, direct them to the CalChoice Customer Service Center at (800) 558-8003 Monday-Friday 8am-5pm or email at CustomerService@Calchoice.com.

CareConnect

To pay your CareConnect invoice, remit the payment via check before the due date and include the group name and group ID number on your check. CareConnect does not have any online or over the phone billing options. You may pay in person or mail the check to the following address:

CareConnect
P.O. Box 95000-5675
Philadelphia, PA 19195-5675

If you have any questions about paying your CareConnect invoice, please call the Customer Service Department at (855) 706-7545 or email them at questions@nslijcc.com

CoPower

When you sign up for a new CoPower policy, your must remit your first payment by check. 

For all future payments you have a couple options:

  • Pay by check.
  • Set up automatic payments online (recommended).

To pay by check, your payment is due on the first of the month and checks should be made out to “CoPower” and the CoPower ID number should be noted on the check.

Mail the payment to:

CoPower
Dept. 34604
P.O. Box 39000
San Francisco, CA 94139

To set up automatic payments: 

  1. Fill out the authorization form.
  2. Email the form and a voided check to autopay@copower.com

If you have any questions about paying your CoPower invoice, please direct them to the CoPower Group Service department at (888) 920-2322.

Covered California (SHOP)

SHOP does not have any online billing or over the phone billing options. To pay your SHOP invoice, please make sure to remit the payment via check before the due date and make your check payable to "Covered California for Small Business." You have two mailing options:

  1. U.S. mail:
    Covered California for Small Business
    P.O. Box 740167
    Los Angeles, CA 90074-0167
  2. Overnight delivery:
    Bank of America Lockbox Services
    Lockbox LAC-740167
    2706 Media Center Drive
    Los Angeles, CA 90065

If you have any questions about paying your SHOP invoice, call the SHOP Customer Service Center at (877) 453-9198 Monday-Friday 8am-6pm and 8am-5pm on Sundays.

Delta Dental

For Delta Dental payments, you have a few options: 

  • Pay by check.
  • Pay by credit card.
  • Pay by ACH (directly from your bank account).

To pay by check, please use the P.O. Box or address listed on your invoice and mail a check directly. Remember to include the remittance page in your payment. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.

To pay by credit card you need to first submit a request to Delta for credit card approval:

  1. Log in to your portal. (Note: You should have received your online access information via email. If you do not have this information, please contact the Billing Department number below).
  2. Click on the Billing section.
  3. Request to pay by credit card by providing your group number, any admins that you would like to have access (include their name, phone number, and email address), and credit card information.
  4. You will receive a follow-up email from Delta between 2-3 business days with approval.
  5. Pay with your credit card by the invoice due date each month.

To pay by ACH:

  1. Log in to your portal.
  2. Click the Billing section.
  3. Request to pay by ACH by providing your bank account details.
  4. Delta will verify your bank account, this typically takes about 10 business days.
  5. Once your account has been verified, you may pay invoices per month or request automatic payments to recur.

If you have any questions about paying your Delta Dental invoice, please direct them to the Billing Department at (800) 471-7068.

Note: Delta Dental of CA policies are administered through Allied Administrators. Please refer to the Allied Administrators payment instructions in this article for CA policies.

Empire BCBS NY

For Empire payments, you have a couple options: 

  • Pay by check
  • Pay online

To pay by check, please use the P.O. Box or address listed on your invoice and mail a check directly. Remember to include the your group number on the check and make it payable to Empire. 

To pay online, visit the Employer Online Billing website for step-by-step instructions and a guide to the Employer Resource Center.

Guardian

Guardian does not have any requirements for the method of your first payment. To pay your invoices you have the following options:

  • Pay by check.
  • Pay online.
  • Set up automatic payments (recommended).

To pay by check, please use the P.O. Box or address listed on your invoice and mail a check or money order directly. Remember to include your Group ID number and Plan Name on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.

To pay online:

  1. Log in to your portal.
  2. Click Billing.
  3. Fill in the invoice information to complete the process.

To set up automatic payments (Note: You will not be able to set up automatic payments until you have received your first invoice):

  1. Search for the form on Guardian Anytime. 
  2. Enter the form number: GG-414.
  3. Click View beside the Guard-O-Matic Application.
  4. Download and fill out the form with the required information.
  5. Email the form and a voided check to NBBS@glic.com.
  6. Include the date you would like the money drafted from your account (usually the due date).

If you have any questions about paying your Guardian invoice, please direct them to a Guardian representative at (800) 627-4200.

 Health Net

When you sign up for a new Health Net policy, your first payment is called a binder premium and must be paid by ACH.

For all future payments you have a few choices:

  • Pay by check.
  • Pay online.
  • Set up automatic payments online (recommended).

To pay by check, please use the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your Health Net ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.

To pay online, you need access to your Health Net employer portal. 

  1. Register online. 
  2. In the top right corner, click Register.
  3. Click I’m an Employer.
  4. Enter your group number and request an access key.
  5. When your access key arrives, follow the instructions to complete your registration.

If you prefer to set up automatic monthly payments:

  1. Click Pay My Bill.
  2. Click Manage Payment Profile & Accounts.
  3. Click Add Payment Method to add your bank account.
  4. Click Set Up Recurring Payments.
  5. Click Add Recurring Payment.
  6. Complete the steps to complete the autopay setup.

Humana

When you sign up for a new Humana policy, your first payment is called a binder premium and must be paid by ACH.

For all future payments you have several choices:

  • Pay by check.
  • Pay over the phone.
  • Pay online.
  • Set up automatic payments online (recommended).

To pay by check, please use the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your Humana ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.

To pay by phone, you will need your group number and banking information:

  1. Call (888) 505-0132.
  2. Identify yourself as the group administrator.

To pay online, you need access to your Humana employer portal:

  1. Register online.
  2. Register as a "new employer."
  3. Use the employer portal to pay your monthly bills.

To set up automatic payments:

  1. Log in to your portal.
  2. Click eBilling.
  3. Click Change Recurring Payment.
  4. Set up automatic payments.

Kaiser Permanente (KP)

When you sign up for a new KP policy, your first payment is called a binder premium and must be paid by ACH.

For all future payments you have several choices:

  • Pay by check.
  • Pay online.
  • Pay over the phone.
  • Set up automic payments online (recommended).

To pay by check, please use the P.O. Box or address listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your KP ID number on the check. Your Purchaser ID will be listed on your first bill. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.

To pay online:

  1. Go to the online payment page.
  2. Click One-Time Payment.

To pay by phone, call the number listed on your invoice.

To set up automatic payments:

  1. Go to the online payment page.
  2. Log in or Register for an employer portal.
  3. Set up the automatic payments.

United Healthcare (UHC)

When you sign up for a new UHC policy, your first payment is called a binder premium and must be paid by ACH.

For all future payments you have several choices:

  • Pay by check.
  • Pay over the phone.
  • Pay Online.
  • Set up automatic payments online (recommended).

To pay by check, please use the P.O. Box or address listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your UHC ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.

To pay by phone, you will need your group number and invoice:

  • Call (888) 842-4571, press option 2 and give your group number.
  • Provide your policy number, bill group number, billing zip code and customer number located on the top right of your invoice.

If you’d like to pay online and/or set up automatic monthly payments:

  • Log in to your UHC account.
  • Pay online and/or set up automatic payments.
  • Guard-O-Matic Debit Application, see below attachment

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