Submit claims for unauthorized transit vendors
If you need to spend your commuter benefits card at an unauthorized transit vendor, follow these steps to get reimbursed:
- Swipe your Gusto Benefits Card to purchase the pass.
- Receive a denial response.
- Pay out of pocket for the pass. Keep your receipt for proof of purchase
- Submit a Gusto Benefits Card Claim. In the notes section explain which denied transaction this is associated with.