How can we help?

Gusto Cashout recovery and repayment

FAQs

Q: How do I pay back amounts I’ve cashed out?

A: Amounts taken using Gusto Cashout are repaid from the next regular payroll paycheck. 

  • Example: If you get $100 using Gusto Cashout, your next regular paycheck will be $101 less (due to the 1% fee*).

Q: Does my employer know if I use Gusto Cashout?

A: The Cashout amount is not listed on your paystub - we know that your financial information is private and we’ve designed the product to protect your privacy.

Q: What happens if I miss a Cashout payback?

A: If there’s an outstanding balance on your account for more than 30 days, Gusto will begin the repayment process:

  • Gusto will debit your primary bank account on file 3 business days after the amount due reaches the 31-day outstanding mark. 

    • Gusto will send an email detailing the upcoming debit on the 31st day that the loan is marked as past due. 

    • Gusto will send a second email the day before the debit as an additional reminder.

Q: What if I can’t make the next payment?

A: If you are concerned that the debit to your account will not go through, you can work to pay back your loan amount via sending checks to Gusto. 

Still need help?

For additional questions or to report any issues, please reach out to cashout-support@gusto.com.

*APR varies based on the term of the loan. For a loan amount of $400 over an 8-day term until the next payday, the APR would be 45.63%, and the repayment amount would be $404.