We’re here for you. See what we’re building for small businesses at gusto.com/covid-19. To download W-2s or 1099s, sign into your account.
We’re here for small businesses. For W-2s or 1099s, sign in.


How can we help?

New company registration in Hawaii

Hawaii tax agencies

  • Hawaii Department of Taxation - income tax withholding
  • Hawaii Department of Labor - unemployment tax 

Register a new company

Income tax withholding 

Register online with the Hawaii Department of Taxation. We recommend you start by using the Wizard to guide you through the process. The registration process can take 2-3 days. Please keep this time frame in mind when planning your first payroll in Hawaii. Alternatively, your request will be processed in 3 weeks if registering by mail, or same-day if you register in person at a local Hawaii Department of Taxation office. Note that the format of your Hawaii Withholding ID will be WH-000-000-0000-01 (or -02). 

Unemployment tax 

New employers in Hawaii will need to register online with the Department of Labor & Industrial Relations (DLIR) to obtain an account number within 20 days after hiring an employee. You should receive your account number and contribution rate by email immediately after registering. The rate for a new employer is typically 2.4%. If you're unsure, verify your rate by calling the agency at (808) 586-8915. 

Add Gusto as a Third Party Administrator (TPA)

This is required for all Gusto clients and gives us the permission to file and pay taxes on your behalf. Read about the process below and then complete the steps required to add Gusto as a TPA.

Description of authorization process 

  • Create a Hawaii DLIR online profile if you haven't already.
  • Once your profile is set up, Gusto will send an authorization request through the agency website which will trigger an email notification to your company's administrator.
  • You'll need to accept Gusto’s authorization request in the Hawaii online profile and assign the appropriate roles or access to your account. 
    • Requests can be viewed and accepted 7 business days after registering.

Steps to create a Hawaii DLIR online profile:

  1. Have the following information readily available before beginning the registration: 
    • Hawaii Unemployment Insurance (UI) Account Number.
      • For existing Gusto customers, this can be found in Gusto under Company Details, under the heading Hawaii Tax Setup.
      • For new Gusto customers, this number can be  located on the annual tax rate notice from the DLIR. 
    • Company’s FEIN and Business Name
    • Recent quarter’s Total Wages Paid in Hawaii (the website may ask you for information for more than one quarter).  
      • For new Gusto customers, locate your Hawaii Quarterly Wage, Contribution, and Employment and Training Assessment Report. Your Total Wages Paid should be found on Line 6. 
      • For existing Gusto customers, this amount can be found in Gusto under Documents, then locate the Quarter Package for the requested quarter(s). Locate your Hawaii Quarterly Wage, Contribution, and Employment and Training Assessment Report. Your Total Wages Paid can be found on Line 6. 
  2. Navigate to the agency website.
  3. Click on Get Started under the “For Employers” heading - this will take you to the Employer landing page.
  4. Click on Create Online Profile to create an employer online user profile for your existing UI Account Number.
  5. Complete the setup of the profile.
  6. In 7 business days, accept Gusto’s authorization request in the Hawaii online profile. 
    • Your company’s Administrator will have to log in to Employer Services on the agency website using their new Online Business ID, their email address, and new password.
    • Click on “User Management” on the right-hand side.
    • Approve Gusto's access request.
    • Click Edit for Gusto and assign the following rights:
      • Account Inquiry
      • Enter Quarterly Wage Data
      • Submit Quarterly Wage Data
      • Forms
      • Payments
      • Request Credit Refunds
      • Notifications
      • DO NOT select Gusto for any of the following roles: File Weekly Report of Low Earnings, Appeals, or E-Response.
      • If you have questions please contact the agency at (808) 586-8915 or review this user guide (Pages 1-11).
  7. Once you’ve authorized Gusto, log in to Gusto and:
    • Select the Company Details tab.
    • Scroll to the Hawaii Tax Setup section.
    • Click on Manage Taxes.
    • Click Edit next to UI Registrations. 
    • Select the radio button for Yes, I have authorized Gusto
    • Click Save

Troubleshooting Third Party Authorizations
To ensure successful authorization, please confirm the following: 

  • You have registered in the agency's new employer portal. 
  • The Unemployment Account Number you have entered into Gusto matches what is on file with the Hawaii Department of Labor and Industrial Relations. 
  • You have assigned sufficient rights to Gusto so that we can file and pay on your behalf.

If you get an error message while creating your profile in DLIR’s system, it could be because you’re missing a prior period filing. To resolve, contact the representative for your island: 

  • Oahu
    • Phone: (808) 586-8915
    • Email: dlir.ui.empsvc@hawaii.gov
  • Hawaii (Big Island)
    • Phone: (808) 974-4325
    • Email: dlir.ui.empsvc.hilo@hawaii.gov, dlir.ui.empsvc.kona@hawaii.gov
  • Kauai
    • Phone: (808) 274-3025
    • Email: dlir.ui.empsvc.kauai@hawaii.gov
  • Maui-Moloka
    • Phone: (808) 984-8410
    • Email: dlir.ui.empsvc.maui@hawaii.gov

Temporary disability insurance

Hawaii employers are required to provide TDI (Temporary Disability Insurance) coverage for eligible employees to help cover nonwork-related injuries and illnesses. Employers can choose to cover the entire cost or withhold up to 0.5% of eligible employees' wages (not to exceed $5.44/week) to share the cost of coverage. 

Gusto does not handle TDI payments since these are sent to private TDI insurance carriers obtained by your company. If you elect to share the TDI cost with an eligible employee, we will still deduct this amount from the employee's wages when you run payroll. However, this amount will stay in your bank account so that you can pass this along to your insurance carrier.

Payroll, benefits, HR and more.