You may have more than one Gusto profile associated with a single email address, like an employee account, contractor account, and administrator account. You can also have one email address associated with multiple companies.
Note: At this time, accounting firm profiles cannot be merged. Firm members who work for multiple firms need to have separate emails associated with each firm.
Important: If you’re looking for something in Gusto and cannot find it, make sure you’re in the right account.
Employee account: View your pay stubs, manage your info, enroll in benefits, and more.
Note: Admins need to give you access to Gusto before you can view your account—check your email inbox for a Gusto welcome email, or reach out to your employer to see if they've added your email address to your profile.
Contractor account: View your payments, track your time, manage your info, and more.
Admin account: Perform any company-level functions that you have permissions for, like running payroll or generating reports about your team.
If you use a different email to sign in to your other accounts, sign out, then sign back in with the email and password you use for the company you want to view in Gusto.
To switch between accounts in your web browser:
Cannot sign in? Learn how to fix sign-in issues.
In the top right, click your profile icon.
Click Switch company, Switch to employee (or contractor) profile, Switch to admin profile, or Switch to accountant profile.
To switch between accounts on the mobile app:
Open the Gusto mobile app.
Cannot sign in? Learn how to fix sign-in issues.
In the top right, tap the Profile icon.
Under your name, tap Switch account.
Select the account you want to switch to and tap Continue.
If you do not see these options and have another Gusto account, it was likely set up under a different email address than the one you're using. Reach out to the employer of the profile you cannot find, and have them update your email address so you can switch between accounts using the same login.
Pro tip: If you use different email addresses for different accounts (and can sign in), you can update your email on both accounts so they match. This way, you can easily switch between accounts with just one login.
If you're an admin and do not have an employee profile yet, like when you want to enroll in your company's benefits, add yourself as an employee from People. Use the email you already sign in with, so both profiles share one login. If you're an owner who takes owner's draws, set yourself up as an owner instead.