Use this article to learn about the contractor features available on the Gusto mobile app. Sign in to your Gusto account for full access to all contractor features.
The Gusto mobile app helps onboarded US contractors view their pay information, track time (for hourly contractors), access tax documents, and manage account settings right from your mobile device.
The mobile app works on iPhone (iOS®) and Android™ phones. Download it from the App Store® or Google Play® store and sign in with your Gusto account to get started.
You need to complete your Gusto onboarding to access the mobile app. If you have not finished onboarding, complete it on the web at gusto.com first, then return to the app.
For now, the Gusto mobile app is only available in English.
Not a US contractor?
International contractors do not currently have access to the Gusto mobile app. Continue to use gusto.com on the web.
Employers can run payroll and manage contractors in the mobile app. Learn more about the employer mobile experience.
Gus is Gusto’s artificial intelligence (AI) assistant. You can chat with Gus right in the Gusto mobile app to get answers to your payroll, benefits, time-tracking, and human resources (HR) questions. If Gus cannot answer your question, you can ask Gus to connect you with a Gusto Support agent by chat, email, or phone.
Gus is available in the Gusto mobile app for employers, employees, and contractors. Mobile Gus has all the same answers as web Gus, plus a few features built specifically for your phone:
Voice input: Tap the microphone to dictate your question instead of typing.
Photo and file upload: Snap a photo with your camera, choose an image from your gallery, or upload a document. You can upload one file at a time, and Gus accepts .pdf, .png, .jpeg, .jpg, and .doc files.
Suggested prompts: Gus offers a few starter prompts based on whether you're an employer or employee, so you can get to common questions faster.
Tap to reach a person: If you'd like to speak to a human, ask Gus to connect you with support, or type something like "talk to a human." Gus will offer Chat with Support, Email Us, or Call Gusto based on what's available.
To chat with Gus in the mobile app:
Open the Gusto mobile app and sign in.
In the top-right corner, tap the Profile icon.
Scroll down and tap Get help.
Type or speak your question.
Reminder: AI can make mistakes. Gus links to Help Center articles so you can review the information yourself.
The Pay tab is available to all onboarded contractors. Here you can:
View your payment history: Tap Show pay history to see a list of your payments, including the date, amount, and status for each one.
View and download payment statements: Tap any payment to view details and download a PDF.
Update direct deposit information: Tap Edit payment split to update how and where your payments are deposited.
Split payments across bank accounts: Add multiple bank accounts and set the percentage or dollar amount for each.
If you cannot find a specific payment, contact your Gusto administrator—they manage your payment details.
There are no fees for getting payments through Gusto via direct deposit. Your bank may have its own policies—check with them for any account-related fees. Instant transfer and On-Demand Pay options are not currently available to contractors.
If your Gusto administrator has enabled time tracking for you and you're paid at an hourly rate, you'll see a Time tab in the app.
If you do not see the Time tab, your Gusto administrator may not have time tracking enabled for your account. If you are a fixed-rate contractor, you will not have access to time tracking. Reach out to your Gusto administrator for more information.
If your employer uses Gusto Scheduling, your schedule appears in the app based on your settings:
If time tracking is enabled, your schedule is in the Time tab.
If you have Scheduling only, your schedule is in the Pay tab.
Live Activities are an iPhone feature that shows real-time info from an app on your lock screen and in the Dynamic Island (available on iPhone 14 Pro or newer).
Gusto uses Live Activities for Gusto Time Tracking. When you clock in from the Gusto mobile app, a Live Activity for your shift appears. From there, you can:
See your shift timer. It shows how long you've worked so far.
Tap Take a break to start your break. The Live Activity turns orange and shows a coffee cup icon while you're on break.
Managing breaks through Live Activities is not yet available for contractors.
Tap End break to go back to work.
Tap Clock out to end your shift.
Open the app. Tap the Live Activity to go to the Time tab in the Gusto mobile app.
Note: This feature is still in beta and not yet available to everyone.
When you clock in, your iPhone may ask whether to allow Live Activities from Gusto. Tap Allow to turn them on.
How to turn on Live Activities if it was initially denied
If you tapped Don't Allow when your iPhone asked earlier, this option will not populate the next time you sign in. To turn Live Activities on:
Open the Settings app on your iPhone.
Scroll down and tap Apps.
Tap Gusto.
Use the toggle to turn Live Activities on.
You always need to clock in from the Gusto mobile app. You cannot clock in from a Live Activity.
Open the Gusto mobile app and sign in.
Go to the Time tab.
Tap Clock in.
Lock your phone or leave the app. Your Live Activity appears on your lock screen and in the dynamic island.
Note: The placement of the Live Activities on your lock screen is not something Gusto controls.
You can turn off Live Activities in your iPhone's Settings app:
Open the Settings app on your iPhone.
Scroll down and tap Apps.
Tap Gusto.
Use the toggle to turn Live Activities off.
When you turn Live Activities off for an app, that app will not prompt you to enable it again. You’ll need to manually turn Live Activities back on.
Note: Live Activities are separate from push notifications. You can turn off notifications from Gusto and still see Live Activities.
If you do not see your Live Activity, here are some common troubleshooting tips:
Check your company's time tracking setup. Live Activities are not yet available for companies that require location sharing for time tracking or have a break policy. Your company must also allow you to track time from your mobile device.
Check your iPhone settings. Make sure Live Activities is turned on for Gusto.
Update the app. Make sure you have the latest version of the Gusto mobile app.
Open the app.
If you work a long shift without opening the app, your Live Activity may go away. Your shift is not affected. Open the Gusto mobile app to refresh your status.
If an action does not go through (ex. you lost internet connection), the Live Activity shows “Couldn't update the status." Open the Gusto mobile app to check your status and try again.
Check your lock screen privacy settings. Some iPhone privacy settings can hide Live Activity details on your lock screen.
Keep in mind: If you change your time somewhere else (like on a web browser), the Live Activity will not update until you open the Gusto app.
The Benefits tab shows the Benefits Store for Individuals, where you can explore and enroll in individual health and financial benefits (like health insurance options, financial wellness tools, and more). Employer-sponsored benefits like company medical plans or 401(k) are not available to contractors.
All insurance products and services offered through Gusto Insurance Services, LLC (CA Lic # 0K28399).
To find your documents:
Open the Gusto mobile app and sign in.
Tap More.
Tap Documents.
Here you can view, share, and download your tax documents (like your 1099 or W-9) and any documents your Gusto administrator has shared with you.
Use the options below to update your account settings.
View and update work information
To view and update your work information:
Open the Gusto mobile app and sign in.
In the top-right corner, tap the Profile icon.
Tap Work information.
View pay information
To view your pay information:
Open the Gusto mobile app and sign in.
In the top-right corner, tap the Profile icon.
Tap Pay information.
Update personal information
To update your personal information:
Open the Gusto mobile app and sign in.
In the top-right corner, tap the Profile icon.
Tap Personal information to update your name, address, phone number, and email.
Change your password or email
To change your password or email:
Open the Gusto mobile app and sign in.
In the top-right corner, tap the Profile icon.
Tap Security.
Note: Changing your email or password will automatically sign you out of the app.
Turn on Face ID or fingerprint sign-in
To turn on Face ID or fingerprint sign-in:
Open the Gusto mobile app and sign in.
In the top-right corner, tap the Profile icon.
Tap Device security to enable Face ID or Touch ID if your device supports it.
Manage push notifications
To manage your push notifications:
Open the Gusto mobile app and sign in.
In the top-right corner, tap the Profile icon.
Tap Notifications to enable or disable push notifications and customize which ones you get.
If you have more than one role at Gusto (like contractor and employee), follow these steps to switch accounts.
Tap the Profile icon in the top right corner.
Select Switch account.
The app experience will reflect the role and company you currently have selected. You can switch at any time.
If you do not see all your profiles, your other account may have been set up under a different email address. Reach out to the Gusto administrator associated with the missing profile and ask them to update your email address. Once that's done, you'll be able to switch between all your accounts using the same sign-in.
If you see a message that says your setup is in progress, you need to wait until your Gusto administrator completes your setup to sign in to your Gusto account.
If you see a message to finish setting up your account, it means your Gusto onboarding is not complete. To finish onboarding on the web, follow these steps.
Tap Continue in browser.
Complete onboarding at app.gusto.com.
Return to the app.
If you've been offboarded from a company, you can still sign in to the app to view your historical pay information and documents.
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