Check the status of a support ticket

You can view tickets with our Support team through the Help section of your account.

If you submitted a ticket about payroll, taxes, benefits, or reported a notice in Gusto, you can check the status of it.

View a list of open and closed tickets

1. Sign in to Gusto.

2. Click Help in the dropdown next to your name.

3. Next to “Check up on the status of your tickets”, click the View support tickets link.

4. Click the subject of a ticket to get additional details about the status.

Toggle between the Open and Closed tabs to find current and historical tickets.

For tickets in the Open tab, you'll see:

• The subject

• A reference number

• A submission date

• A status—either “Received” or “In-progress”

  • In-progress: This has been assigned to someone on our team, and we’re looking into it. We’ll be in touch soon.

For tickets in the Closed tab, you'll see:

• The subject

• A reference number

• A submitted date

• A closed date