This article is for employees who need to update contact information or request a name change in their Gusto 401(k) account.
Keeping your contact information current ensures you receive important account updates, tax documents, and other essential communications about your 401(k) in a timely manner.
You can update most of your personal information directly in your Gusto Retirement dashboard, including:
Physical address
Email address
Phone number
Marital status
Note: Due to security protocols, you cannot edit your name in your settings. See the section below for instructions on requesting a name change.
To update personal information from your web browser, choose the path that matches how you signed in.
Sign in directly at the Gusto Retirement sign-in page.
Once you're in your dashboard, follow these steps.
Click Settings.
Select Personal settings.
Make your update and save your changes.
Once you're in your dashboard, follow these steps to update most information.
Go to My profile.
Under Information, click Personal.
Make your update and save your changes.
To update your personal email address:
In the left menu, click Settings.
Go to Security and click Change next to your email or password.
Enter your new email or password. You can also enter a recovery email to use in case you lose access to your primary email.
If you get the error message “Email already in use” we can help.
To contact us, sign in to your Gusto account and click the help icon in the top-right corner of the page.
Can't access your account? Follow these steps to troubleshoot signing in. You will not be able to change account information (like email or password) until you've successfully signed in again.
Click Save.
For steps on updating additional information, see this article.
If you are a plan sponsor and do not have an associated participant account, contact our participant support team to request an email change.
Important: If you recently left your employer and are using your prior work email address, make sure to update your information with a personal email so you do not lose access to your retirement account.
The process for updating your name depends on your employment status with the company that sponsors your Gusto 401(k).
If you're currently employed, you cannot change your name directly in Gusto Retirement. Instead, it must be updated within your company’s payroll dashboard.
To request a name change, follow these steps:
Contact your company’s retirement administrator or HR department to request that your name be updated in payroll.
Once your name is updated in payroll, contact our participant support team to notify us of the change so we can update it in the 401(k) system.
If you are no longer employed by the company that sponsored your Gusto 401(k), you'll need to provide supporting documentation so we can make the name change.
Documents we'll need:
An up-to-date color copy of a government-issued ID (a driver's license or state ID card is preferred, but a passport is also acceptable)
If you were recently married and your ID has not yet been updated, a copy of your marriage certificate
To submit your documents:
Access your retirement dashboard.
Select Documents in the main menu.
Go to Shared Files.
Click Upload file to securely send us the documents.
Contact our participant support team to inform us of the uploaded documents and state your requested name change. To expedite your request, include your Gusto Retirement account ID for verification purposes.
Important: Our team is not automatically notified when you upload a document. You must contact us to let us know once this is complete, so we can move forward with your request.