Sign in to Gusto

Are you an employer looking to try Gusto? Create a Gusto account for your company—it’s free to start an account, and you won’t pay until you’re ready to run payroll.

Use the dropdowns below to learn more. Use CMD + F (or CTRL + F) to search for words in the article.

Before you can sign in to Gusto—a company admin must set up a profile for you

A company admin needs to set up a Gusto account for you. They enter the email you’ll use to sign in. If you didn’t get the welcome email from Gusto, they might be able to send it again.

Not sure which email the company used?

Ask your employer what personal email they have listed for you in Gusto. If it's an old or wrong email, ask them to update it to your current one. This way, you can access your Gusto pay records, even after leaving the company.

If you cannot contact the company to find out your email:

Go to Gusto's sign-in page.
Under the Email field, click Forgot email.
Enter the phone number you use for Gusto 2-step verification.
- Or, click Try another way.
Tell us a bit more about who you were to the company:
- An employee
- A contractor
  - Individual
  - Business
  - International
- An admin or accountant
- A member of an accounting firm
Click Continue.
We'll need to verify your identity before we give you the email address. Complete all the prompts.
- Some users may be offered different options for how to verify themselves.

Once you know your Gusto email, you’ll just need your password (or you can reset it) and access to your 2-step verification codes.

If you've been paid through Gusto, you can still access your Gusto profile and pay records (like tax documents) even after you leave a company.

Once an employer adds a personal email address in Gusto for you:

Go to Gusto's sign-in page.
- This is where everyone signs in (admin, employee, contractor, etc).
Enter the personal email address in your Gusto profile.
- If you're unsure which email is being used, you have a few options to find out.
Enter your password.
- If you forgot your password, click Forgot password on the sign-in page. Enter your email and click Send link.
Check the box next to “I'm not a robot” (if asked), and click Sign in.
- If you're on a trusted device (like your phone or computer), you can check Remember this device to make signing in easier next time.
- If someone signs in from a device we're not familiar with, we may send an “authorization link” to the email on file. This is to verify your identity, and keep your account secure.

You can also sign in using your preexisting Google, Xero, or Intuit account. Learn more about Google sign-in below.

Use Google to sign in

Once you've linked your Google account, you can use it to sign in to Gusto.

Link your Google account for the first time

Go to Gusto's sign-in page.
- You can also find us in the GSuite Marketplace.
Below the main “Sign In” button, click Sign in with Google.
Choose the Google account you'd like to use.
Enter your password (if prompted).
Enter your Gusto sign-in email and password.
Click sign-in.

Sign in after linking your Google account

Go to Gusto's sign-in page.
Below the main “Sign In” button, click Sign in with Google.
Select the Google email address inked to your Gusto account.

This will automatically sign you in to your Gusto account.

Remove your Google account

You cannot link multiple Google accounts to your Gusto account—if you accidentally linked the wrong account, or need to change it, remove your current Google account, then add the correct one.

From your Gusto profile, click your name in the top-right of the page.
Select My profile.
Head to the “Google Sign On” section.
Click Unlink Account.

Get help signing in

What sign-in requirement is giving you trouble?

My password—I forgot it, or never set one up

Go to Gusto's sign-in page.
Click Forgot password.
Enter the personal email address in your Gusto profile.
- If you're unsure which email is being used, you have a few options to find out. You need to know the email before you can reset your password.
Click Send link.

If that email is connected to a Gusto profile, we'll send the password reset email. If you do not see it immediately:

Wait a few minutes
Check your spam or junk folders.

If you never get the email, you may need to double-check that you're entering the email that we have listed in Gusto.

My email—I don't know what email Gusto has on file

If you're unsure which email is being used, you have a few options to find out. You need to know the email before you can reset your password (unless you know it).

Not getting 2-step verification codes—new phone number, authenticator app issues, etc

If 2-step verification codes cannot be entered (for any reason), we'll have to verify who you are using a different method:

Before you wait on hold, first try a few do-it-yourself (DIY) troubleshooting steps based on your specific issue:
- New phone number, wrong number, new device, etc
- Text issues (correct phone number)
- Authenticator app issues
Try verifying your identity with our partner Persona.

If we cannot verify who you are using 2-step verification codes or Persona verification, you'll need to call us during our office hours for help:

Office hours
- View our hours of operation.
Phone number
- (628) 246-1969.

My account is locked

When your password is entered incorrectly too many times, your account will lock.

Check the email associated with your Gusto account—we'll automatically email you with an Unlock My Account button.
- If you don't see the email, check your spam and junk folders.
- If you don't know what email is connected to your Gusto profile, you have a few options for finding it.
From the email, click Unlock My Account—this will unlock your account, but you'll still need to reset your password by:
- Heading to this page and selecting I forgot my password, then;
- Entering the email address the "Unlock My Account" email went to, then;
- Clicking Send link.

If you cannot unlock your account from the email we sent, you'll need to call us (during our office hours) for help:

Office hours
- View our hours of operation.
Phone number
- (628) 246-1969.

All other issues

Troubleshoot each sign-in requirement one-by-one:

First, you must know the email address associated with your Gusto profile. You have a few options for finding it.
Once you know your email, you'll need your password. If you do not remember your password, or never set one up, reset it:
- Go to Gusto's sign-in page.
- Click Forgot password.
- Enter the personal email address in your Gusto profile.
Enter 2-step verification codes.
- If you're stuck here, try a few do-it-yourself (DIY) troubleshooting steps based on your specific issue.
- If you still cannot get the verification codes, try verifying your identity with our partner Persona.

If all else fails, you'll need to call us during our office hours for help:

Office hours
- View our hours of operation.
Phone number
- (628) 246-1969.

Viewing the wrong profile (after signing in)

You may have more than one Gusto profile (or employment type) associated with the same email address. Learn how to switch between profiles once you're signed in.

Managing your Gusto Benefits Card—use your personal portal

The Gusto Benefits Card Manager (GBCM) is the online portal you can use to manage transactions and view balances for your FSA, HSA, DCFSA, and commuter benefits.

Learn more about using the Gusto Benefits card.

*It’s our policy to guarantee lifetime access of payroll information to all users, subject to compliance with our Terms of Service.