Ask an HR Expert is a built-in way to get HR guidance in Gusto. There's no separate sign-in and no third-party portal. Submit a question, and an HR Expert responds directly in your account.
Ask an HR Expert is part of HR Resources. Whether you can use it depends on your plan and your admin role.
Expand the sections below for details.
To ask an HR Expert a question, follow these steps:
Go to People, then HR Resources, then Ask an HR Expert.
Browse topic areas, like Workforce Lifecycle, Compensation and Rewards, or Compliance and Risk, or submit your question directly.
Submit your question. A Gusto HR Expert responds within 1 business day.
Continue the conversation with your HR Expert as needed, right in your account.
If a call would help resolve your question, your HR Expert may offer to schedule one after their initial response.
Either you or your HR Expert can close the conversation once it's resolved. You cannot reopen closed conversations. If a new question comes up, start a new one.
Things to know
You can have one active question at a time per user.
Each admin’s questions are private. Even other admins at the same company cannot see them.
Q: Does this replace Mineral's Ask an Expert hotline?
A: Yes. Ask an HR Expert is Gusto's native replacement, and the primary way to get HR guidance going forward.
Q: How long does it take to get a response?
A: Your HR Expert responds within 1 business day of your initial submission.
Q: Can I request a phone call right away?
A: Not directly. Conversations start as an async written exchange. If your HR Expert determines a call would help, they'll offer to schedule one after responding to your question.
Q: Can I submit more than one question at a time?
A: Not currently. You get one active conversation at a time. Once it's closed, you can start a new one.