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Pay insurance invoices to your carrier

Once you've set up a health insurance policy for your team, you will receive monthly invoices that you need to pay directly to your carrier.

Make sure to pay these invoices by their due date so that you don't risk losing coverage.  

Select your carrier from the list below for instructions on paying your insurance invoices:

Aetna
Allied Administrators
Ameritas
Anthem Blue Cross
Anthem Blue Cross Blue Shield CO
Blue Cross Blue Shield IL
Blue Cross Blue Shield TX
Blue Shield CA
CalChoice
CareConnect
Covered California (SHOP)
Delta Dental
Empire BCBS NY
Guardian
Health Net
Humana
Kaiser Permanente 
United Healthcare

 

Aetna

When you sign up for a new Aetna policy, your first payment is called a binder premium and must be paid by ACH. Future payments can be made via the following methods: 

Online and Autopay

Pay with the Aetna employer portal. 

If you haven't registered for the portal yet, you can do so here

We recommend you use the "Manage eBilling" function to set up automatic payments.

CheckUse the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your Aetna ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.
Phone

Call (866) 350-7644 and press 1. You will be asked for your billing account number and invoice number located on the top right of your invoice.

Allied Administrators (AA)

Allied Administrators administer all Delta Dental of CA plans. You can use AA or pay Delta directly. If you have any questions about paying your invoice through AA, please contact them directly at (415) 989-7443.

First time online payment
  1. Sign into your Allied Administrators portal.
  2. Click the Payment Methods tab.
  3. Click Add New Bank Account.
  4. Add your name, routing number, and account number, click Next.
  5. Click the Bills tab.
  6. Select Bank Account from the drop down menu.
  7. Each month your invoice will appear in the "Bills Pending Payment" section. When you're ready to pay, check the box next to the bill that you are paying.
  8. Click Authorize.

Setup Autopay

  1. Click the AutoPay tab.
  2. Click Setup Automatic Payments.
  3. Confirm your alert preference and select your autopay details, then click Update.

Ameritas

If you have any questions about paying your Ameritas invoices, please call the Service Department at (800) 745-1112 or call (866) 696-7478 for general inquiries.

Online 

Sign into your Ameritas portal. Click Pay Bill.

Note: This option will only be available when you have a balance due.

CheckUse the P.O. Box or address listed on your invoice and mail a check directly. Be sure to include the payment coupon from your invoice. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.

Phone

Call (800) 745-1112. You can pay with a check or your debit card

Anthem Blue Cross of CA (ABC)

When you sign up for a new ABC policy, your first payment is called a binder premium and must be paid by ACH.

Online and Autopay
  1. Register online.
  2. Click Register to register as an employer.
  3. Choose a username, fill out the required information, and submit your registration.
  4. Anthem will process your account information and send you an email when your username is unlocked.

Once you have successfully gained access to your account, we recommend you setup autopay:

  1. Sign into your employer account. 
  2. Click on the Billing tab.
  3. Click on the hyperlink that has your group number and group name underlined.
  4. Click Schedule Payments on the left and set up your auto-payments.
CheckUse the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your ABC ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date

Anthem Blue Cross Blue Shield CO (BCBS CO)

If you have any questions about online payments, visit the FAQ page on the BCBS CO website. If you have any additional questions, please contact Anthem BCBS CO directly.

OnlineUse the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your BCBS CO ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.
Check
  1. Sign into your employer account.
  2. Click Service Your Account.
  3. Click Make Payment/View Billing Information.

Blue Cross Blue Shield IL (BCBSIL)

If you have questions about paying your BCBSIL invoice, visit the payment options page of their website for more details and contact information.

Online

Sign into your Blue Access for Employers account. Look for the Billing and Payments section and click Pay with Debit Card, which will direct you to the payment screen.

CheckUse the P.O. Box or address listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your BCBSIL ID number on the check or money order. To ensure that the payment is processed on time, make sure the payment is postmarked 5 days before the payment due date.
PhoneCall the OrbiPay payment line at (844) 642-9414 and have your ID number, bank routing number, and bank account number ready.
In personBring a copy of your bill to a MoneyGram. To find a location near you, search for one on the MoneyGram website.

Blue Cross Blue Shield of Texas (BCBS TX)

When you sign up for a new BCBS TX policy, you will pay your first month's premiums by check. If you have any questions about paying your BCBS TX invoice, contact them directly at (888) 706-0583.

Online and Autopay
  1. Register with the BCBS TX employer portal online.
  2. Click Register on the lower right side of the page, below the "How do I Get Started?" section.
  3. Enter your account number, which is located on your invoice.
  4. Enter your employer information and click Next.
  5. Choose a username and enter your group administrator information, then click Submit.

Once you have registered for the employer portal we recommend you setup autopay.

  1. Sign into your employer account.
  2. Go to the "Billing" section and follow the steps for automated payments.
CheckUse the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your BCBS TX ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.

Blue Shield of CA (BSCA)

When you sign up for a new BSCA policy, your first payment is called a binder premium and must be paid by ACH.  

Online and Autopay
  1. Register for the employer portal online.
  2. Click Register on the right hand side of the page.
  3. Enter your Group number and click Verify.
  4. Fill in the invoice information to complete the process.

Once you have registered for the employer portal we recommend you setup autopay.

  1. Sign into the BSCA employer portal.
  2. Click Go under "Billing."
  3. Click Set up autopayment and follow the instructions.
CheckUse the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your BSCA ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.
Phone
  1. Call (800) 325-5166 and say "billing and payment." 
  2. Certify you are the account administrator.
  3. Provide your account number, which is located on the top of your invoice.

CalChoice

CalChoice does not have any online or phone billing options. If you have any questions about paying your CalChoice invoice, contact the CalChoice Customer Service Center at (800) 558-8003 Monday–Friday 8am–5pm, or email them at CustomerService@Calchoice.com.

CareConnect

If you have any questions about paying your CareConnect invoice, please call the Customer Service Department at (855) 706-7545 or email them at questions@nslijcc.com.

Check

To pay your CareConnect invoice, remit the payment via check before the due date and include the group name and group ID number on your check. Mail the check to the following address:

CareConnect
P.O. Box 95000-5675
Philadelphia, PA 19195-5675

CoPower

When you sign up for a new CoPower policy, your must remit your first payment by check. If you have any questions about paying your CoPower invoice, please direct them to the CoPower Group Service department at (888) 920-2322.

Autopay
  1. Fill out this authorization form. 
  2. Email the form and a voided check to autopay@copower.com
Check

Your payment is due on the first of the month and checks should be made out to “CoPower” and the CoPower ID number should be noted on the check. Mail the payment to:

CoPower
Dept. 34604
P.O. Box 39000
San Francisco, CA 94139

Covered California (SHOP)

If you have any questions about paying your SHOP invoice, call the SHOP Customer Service Center at (877) 453-9198 Monday–Friday 8am–6pm, and 8am–5pm on Sundays.

Check

To pay your SHOP invoice, remit the payment via check before the due date and make your check payable to "Covered California for Small Business." You have two mailing options:

U.S. mail:
Covered California for Small Business
P.O. Box 740167
Los Angeles, CA 90074-0167

Overnight delivery:
Bank of America Lockbox Services
Lockbox LAC-740167
2706 Media Center Drive
Los Angeles, CA 90065

Delta Dental

If you have any questions about paying your Delta Dental invoice, contact their Billing Department at (800) 471-7068. 

Delta Dental of CA policies are administered through Allied Administrators. Please refer to the Allied Administrators payment instructions in this article for CA policies.

ACH/Bank account
  1. Sign into your portal.
  2. Click the Billing section.
  3. Request to pay by ACH by providing your bank account details.
  4. Delta will verify your bank account, this typically takes about 10 business days.
  5. Once your account has been verified, you may pay invoices per month or request automatic payments to recur.
Credit card

To pay by credit card you need to first submit a request to Delta for credit card approval:

  1. Sign into your portal. (Note: You should have received your online access information via email. If you do not have this information, please contact the Delta Dental Billing Department).
  2. Click on the Billing section.
  3. Request to pay by credit card by providing your group number, any admins that you would like to have access (include their name, phone number, and email address), and credit card information.
  4. You will receive a follow-up email from Delta between 2-3 business days with approval.
  5. Pay with your credit card by the invoice due date each month.
CheckUse the P.O. Box or address listed on your invoice and mail a check directly. Remember to include the remittance page in your payment. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.

Empire BCBS NY

OnlineVisit the Employer Online Billing website for step-by-step instructions and a guide to the Employer Resource Center.
CheckUse the P.O. Box or address listed on your invoice and mail a check directly. Remember to include the your group number on the check and make it payable to Empire.

Guardian

If you have any questions about paying your Guardian invoice, please direct them to a Guardian representative at (800) 627-4200.

Online and Autopay
  1. Sign into your portal.
  2. Click Billing.
  3. Fill in the invoice information to complete the process.

Once you have received your first invoice you can setup autopay:

  1. Search for the form on Guardian Anytime. 
  2. Enter the form number: GG-414.
  3. Click View beside the Guard-O-Matic Application.
  4. Download and fill out the form with the required information.
  5. Email the form and a voided check to NBBS@glic.com.
  6. Include the date you would like the money drafted from your account (usually the due date).
CheckUse the P.O. Box or address listed on your invoice and mail a check or money order directly. Remember to include your Group ID number and Plan Name on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.

Health Net

When you sign up for a new Health Net policy, your first payment is called a binder premium and must be paid by ACH.

Online and Autopay
  1. Register for the Health Net employer portal online.
  2. In the top right corner, click Register.
  3. Click I’m an Employer.
  4. Enter your group number and request an access key.
  5. When your access key arrives, follow the instructions to complete your registration.

Once you have registered we recommend you setup autopay:

  1. Click Pay My Bill.
  2. Click Manage Payment Profile & Accounts.
  3. Click Add Payment Method to add your bank account.
  4. Click Set Up Recurring Payments.
  5. Click Add Recurring Payment.
  6. Complete the steps to complete the autopay setup.
Check

Use the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your Health Net ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.

Humana

When you sign up for a new Humana policy, your first payment is called a binder premium and must be paid by ACH.

Online and Autopay
  1. Register online.
  2. Register as a "new employer."
  3. Use the employer portal to pay your monthly bills.

Once you have registered we recommend you setup autopay:

  1. Sign into your portal.
  2. Click eBilling.
  3. Click Change Recurring Payment.
  4. Set up automatic payments.
CheckUse the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your Humana ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.
Phone

Call (888) 505-0132. Identify yourself as the group administrator, and provide your group number and banking info.

Kaiser Permanente (KP)

When you sign up for a new KP policy, your first payment is called a binder premium and must be paid by ACH.

Online and Autopay
  1. Go to the online payment page.
  2. Click One-Time Payment.

Once you have registered we recommend you setup autopay:

  1. Go to the online payment page.
  2. Sign in or Register for an employer portal.
  3. Set up the automatic payments.
CheckUse the P.O. Box or address listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your KP ID number on the check. Your Purchaser ID will be listed on your first bill. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.
Phone

Call the number listed on your invoice.

United Healthcare (UHC)

When you sign up for a new UHC policy, your first payment is called a binder premium and must be paid by ACH.

Online and Autopay

Sign into your UHC account to pay online and/or set up autopay. 

CheckUse the P.O. Box or address listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your UHC ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date.
Phone

Call (888) 842-4571, press option 2 and give your group number. Provide your policy number, bill group number, billing zip code, and customer number located on the top right of your invoice.