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Pay insurance invoices to your carrier
Once you've set up a health insurance policy for your team, you will receive monthly invoices that you need to pay directly to your carrier.
Make sure to pay these invoices by their due date so that you don't risk losing coverage.
Select your carrier from the list below for instructions on paying your insurance invoices:
Aetna
Allied Administrators
Ameritas
Anthem Blue Cross
Anthem Blue Cross Blue Shield CO
Blue Cross Blue Shield IL
Blue Cross Blue Shield TX
Blue Shield CA
CalChoice
CareConnect
Covered California (SHOP)
Delta Dental
Empire BCBS NY
Guardian
Health Net
Humana
Kaiser Permanente
United Healthcare
When you sign up for a new Aetna policy, your first payment is called a binder premium and must be paid by ACH. Future payments can be made via the following methods:
Online and Autopay |
Pay with the Aetna employer portal. If you haven't registered for the portal yet, you can do so here. We recommend you use the "Manage eBilling" function to set up automatic payments. |
Check | Use the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your Aetna ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date. |
Phone |
Call (866) 350-7644 and press 1. You will be asked for your billing account number and invoice number located on the top right of your invoice. |
Allied Administrators administer all Delta Dental of CA plans. You can use AA or pay Delta directly. If you have any questions about paying your invoice through AA, please contact them directly at (415) 989-7443.
First time online payment |
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Setup Autopay |
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If you have any questions about paying your Ameritas invoices, please call the Service Department at (800) 745-1112 or call (866) 696-7478 for general inquiries.
Online |
Sign into your Ameritas portal. Click Pay Bill. Note: This option will only be available when you have a balance due. |
Check | Use the P.O. Box or address listed on your invoice and mail a check directly. Be sure to include the payment coupon from your invoice. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date. |
Phone |
Call (800) 745-1112. You can pay with a check or your debit card |
When you sign up for a new ABC policy, your first payment is called a binder premium and must be paid by ACH.
Online and Autopay |
Once you have successfully gained access to your account, we recommend you setup autopay:
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Check | Use the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your ABC ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date |
Anthem Blue Cross Blue Shield CO (BCBS CO)
If you have any questions about online payments, visit the FAQ page on the BCBS CO website. If you have any additional questions, please contact Anthem BCBS CO directly.
Online | Use the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your BCBS CO ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date. |
Check |
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Blue Cross Blue Shield IL (BCBSIL)
If you have questions about paying your BCBSIL invoice, visit the payment options page of their website for more details and contact information.
Online |
Sign into your Blue Access for Employers account. Look for the Billing and Payments section and click Pay with Debit Card, which will direct you to the payment screen. |
Check | Use the P.O. Box or address listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your BCBSIL ID number on the check or money order. To ensure that the payment is processed on time, make sure the payment is postmarked 5 days before the payment due date. |
Phone | Call the OrbiPay payment line at (844) 642-9414 and have your ID number, bank routing number, and bank account number ready. |
In person | Bring a copy of your bill to a MoneyGram. To find a location near you, search for one on the MoneyGram website. |
Blue Cross Blue Shield of Texas (BCBS TX)
When you sign up for a new BCBS TX policy, you will pay your first month's premiums by check. If you have any questions about paying your BCBS TX invoice, contact them directly at (888) 706-0583.
Check | Use the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your BCBS TX ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date. |
When you sign up for a new BSCA policy, your first payment is called a binder premium and must be paid by ACH.
Online and Autopay |
Once you have registered for the employer portal we recommend you setup autopay.
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Check | Use the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your BSCA ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date. |
Phone |
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CalChoice does not have any online or phone billing options. If you have any questions about paying your CalChoice invoice, contact the CalChoice Customer Service Center at (800) 558-8003 Monday–Friday 8am–5pm, or email them at CustomerService@Calchoice.com.
If you have any questions about paying your CareConnect invoice, please call the Customer Service Department at (855) 706-7545 or email them at questions@nslijcc.com.
Check |
To pay your CareConnect invoice, remit the payment via check before the due date and include the group name and group ID number on your check. Mail the check to the following address: CareConnect |
When you sign up for a new CoPower policy, your must remit your first payment by check. If you have any questions about paying your CoPower invoice, please direct them to the CoPower Group Service department at (888) 920-2322.
Autopay |
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Check |
Your payment is due on the first of the month and checks should be made out to “CoPower” and the CoPower ID number should be noted on the check. Mail the payment to: CoPower |
If you have any questions about paying your SHOP invoice, call the SHOP Customer Service Center at (877) 453-9198 Monday–Friday 8am–6pm, and 8am–5pm on Sundays.
Check |
To pay your SHOP invoice, remit the payment via check before the due date and make your check payable to "Covered California for Small Business." You have two mailing options: U.S. mail: Overnight delivery: |
If you have any questions about paying your Delta Dental invoice, contact their Billing Department at (800) 471-7068.
Delta Dental of CA policies are administered through Allied Administrators. Please refer to the Allied Administrators payment instructions in this article for CA policies.
ACH/Bank account |
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Credit card |
To pay by credit card you need to first submit a request to Delta for credit card approval:
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Check | Use the P.O. Box or address listed on your invoice and mail a check directly. Remember to include the remittance page in your payment. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date. |
Online | Visit the Employer Online Billing website for step-by-step instructions and a guide to the Employer Resource Center. |
Check | Use the P.O. Box or address listed on your invoice and mail a check directly. Remember to include the your group number on the check and make it payable to Empire. |
If you have any questions about paying your Guardian invoice, please direct them to a Guardian representative at (800) 627-4200.
Online and Autopay |
Once you have received your first invoice you can setup autopay:
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Check | Use the P.O. Box or address listed on your invoice and mail a check or money order directly. Remember to include your Group ID number and Plan Name on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date. |
When you sign up for a new Health Net policy, your first payment is called a binder premium and must be paid by ACH.
Online and Autopay |
Once you have registered we recommend you setup autopay:
|
Check |
Use the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your Health Net ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date. |
When you sign up for a new Humana policy, your first payment is called a binder premium and must be paid by ACH.
Online and Autopay |
Once you have registered we recommend you setup autopay:
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Check | Use the P.O. Box listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your Humana ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date. |
Phone |
Call (888) 505-0132. Identify yourself as the group administrator, and provide your group number and banking info. |
When you sign up for a new KP policy, your first payment is called a binder premium and must be paid by ACH.
Online and Autopay |
Once you have registered we recommend you setup autopay:
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Check | Use the P.O. Box or address listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your KP ID number on the check. Your Purchaser ID will be listed on your first bill. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date. |
Phone |
Call the number listed on your invoice. |
When you sign up for a new UHC policy, your first payment is called a binder premium and must be paid by ACH.
Online and Autopay |
Sign into your UHC account to pay online and/or set up autopay. |
Check | Use the P.O. Box or address listed on your invoice and mail a check or money order directly. Remember to include the payment coupon from your invoice and write your UHC ID number on the check. To ensure that the payment is processed on time, make sure the payment is postmarked on or before the due date. |
Phone |
Call (888) 842-4571, press option 2 and give your group number. Provide your policy number, bill group number, billing zip code, and customer number located on the top right of your invoice. |
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