How can we help?

Change your Gusto benefits

If you have a qualifying life event that allows you to change your benefits, follow the steps below to make the change. If you're enrolling for the first time (as a new hire or during Open Enrollment, follow the steps in this article instead).

  1. Go to the Benefits section.
  2. Click Change my benefits.
  3. Select the reason you need to make changes from the drop down menu and the date of the event. Remember, you must submit your enrollment within 30 days of the event date. Click Save & Continue. 
  4. Click +Add Proof to upload a document proving that you are eligible for this change. This proof is a critical piece to completing your enrollment so make sure to upload a valid document proving this QLE. When you're finished, click Continue.
  5. On the next screen, you'll see your deadline to choose the plans you want. When you're ready, click Enroll or Waive, then click Get Started on the following screen. 
  6. If you have dependents who also need to be enrolled, click Add Dependent. If not, move forward by clicking I've added all my dependents.
  7. On the following page, you will enroll in each line of coverage offered to you by your employer. Click Enroll or Waive beside each line of coverage (health, dental, vision, etc). 
  8. Within each coverage type, add any dependents you'd like covered by the particular plan first, then click Select to enroll or Waive to indicate you don't want that line of coverage.
  9. Once you have finished selecting your plans, click Save & Continue.
  10. Enter extra information on the following page and click Save & Continue.
  11. Review your enrollment and confirm your choices by clicking Sign Form beside each enrollment. Draw your name in the signature field and click the box beside where it says "I agree to electronically sign this form," then click Save. 
  12. Once each form has been signed, click Confirm Enrollment.

After you complete the enrollment, we'll prepare your paperwork and send your changes to the health insurance carrier. Once the changes have been processed, you will see them reflected in your Gusto account. If coverage is retroactive—meaning the changes start before the carrier has finished processing them—you may have backdated premiums that you'll need to pay. If this happens, we'll apply deduction corrections to capture the missing amounts. 

Note: This applies to customers who use Gusto to manage their benefits. If you have external benefits, speak to your broker about making these changes. 

Payroll, benefits, HR and more.