Gusto 401(k) participants can use this article to learn about the Gusto mobile app's key features, troubleshoot common issues, and find out how to get help from our support team.
The Gusto mobile app makes it easy to manage your retirement savings on the go. With the app, you can:
Check your progress — view your portfolio, performance, and retirement savings to date
Update contributions — change your contribution amounts or switch investment portfolios with a few taps
The app is available on the App Store and Google Play Store.
It's designed to bring your Gusto experience to your phone – including your Gusto 401(k)!
At Gusto, account security is one of our top priorities. The app makes it easy to enable protective features, like biometric authentication and 2-factor authentication (2FA), to securely access your account on your mobile device.
Learn more about how we help keep your account secure.
Open the Gusto mobile app and sign in
Click More, then select Benefits.
Tap Retirement
From here, you’ll be able to view and manage your Gusto 401(k) account.
While the mobile app makes it easy to access your 401(k) dashboard on the go, everything available in the app for your 401(k) is also available in the web or desktop version of your Gusto Retirement account. You can continue to manage and monitor your account even if you choose not to download the app.
There are a few reasons you may not be able to sign in to the app.
To set up a Gusto 401(k), you need to access the welcome email to claim your account. The account setup process cannot be completed in the app at this time, and must be completed via the enrollment link in that email.
If you are having issues with your password, select Forgot password? on the sign-in page of the mobile app. You can also reset your password on the desktop version.
If you are having trouble with 2FA, check out our troubleshooting tips.
As we release new features and updates, new versions of the mobile app become available. If you cannot access the current app, visit the App Store or Google Play Store to confirm it is up to date. If not, try downloading the newest version and signing in again.
If you have tried the steps above and still cannot access your account through the app, contact Retirement Support. To speed up the resolution process, include the information listed in the “Report a bug or issue” section below.
If you think you may be experiencing an error or bug in the Gusto mobile app, check the troubleshooting steps above first. If you are still having trouble, you can report the issue to our Retirement Support team.
To help us investigate, provide the following details when you contact support:
Your Gusto Retirement account ID — in the mobile app, select the More icon, then Benefits > Retirement. From there, scroll to the bottom of the page and select Account Details. On the web or desktop version, learn how to find your account ID here.
A description of the issue — explain what is happening and where in the app the issue is located.
Screenshots or screen recordings — if possible, include visuals that show the issue.
Your phone's make and model — the type of phone you have (for example, iPhone 14 Pro Max, Samsung Galaxy A32, Google Pixel 4 XL).
Your phone's operating system and version — for example, iOS 26.4 or Android 16. Here is how to find this info on your iPhone or Android.
Your app version — by providing the version number (for example, Version 1.0.1), we can better pinpoint certain issues. To find your app version:
iPhone: go to Settings > General > iPhone Storage. A list of your apps will appear. Select the Gusto Retirement app from the list. The version number is listed under the app title.
Android: go to Settings, then Apps and notifications or Apps, then See all apps (if needed). Find and select the Gusto Retirement app in the list.
If you have feedback about the app, we would love to hear from you. Send our support team a note, or let others know what you think by leaving a review on the App Store or Google Play Store.