Contact Gusto Support
You can reach us by chat, callback, or email. Chat is the fastest way to get help. We solve most issues up to nine times faster through chat than by email.
Why you need to sign in to contact us
Signing in is how we confirm your identity before we can discuss your account. This applies no matter how you reach us — even a phone call requires identity verification. Taking a few minutes to fix sign-in yourself is the fastest path to getting help.
If you cannot sign in right now, fix your sign-in issues first. Once you are in, you can reach us immediately by chat, callback, or email.
Sign in with a passkey for the fastest help. Enter your email, then confirm with Face ID, Touch ID, or a security key. You do not need a password or a code.
Signing in with a password? You need:
Your password. Reset it or set one up.
Your 2-step verification code. Fix common 2-step verification problems.
To contact us from your web account:
Click the help icon
in the top-right corner of the page. If you are on the Premium plan, click the Premium button next to the Gusto logo after signing in.
Tell Gus, our AI assistant, what your question is, or learn more about Gus.
We will ask a few follow-up questions to connect you with the right team.
Choose how you would like to reach us: Chat, Request a callback, or Send an email.
Email is available outside of standard support hours.
Request a callback is available Monday–Friday, 5 am–5 pm PT. Availability may vary by plan and issue type. If you do not see this option, use chat or email.
After hours, Voice AI is available to help with basic needs and route your request to the right team.
Pro tip: Chat is the fastest way to connect with Gusto support.
To contact us from the mobile app:
Open the Gusto mobile app and sign in.
In the top-right corner, tap the person icon.
Scroll down to Help and tap Contact us.
Here are our support hours:
Contact method
Hours (Pacific Time)
Days
💬 Chat
5 am – 5 pm
5 am – 3 pm
Monday–Friday
Saturday–Sunday
📞 Callbacks
5 am – 5 pm
Monday–Friday
Outside of support hours (slower)
Monday–Sunday
☎️ If you call us after hours, Voice AI is available to assist with basic support needs.
We observe the following holidays in 2026. On these dates, only chat support is available.
January 1: New Year’s Day
January 19: MLK Day
February 16: Presidents’ Day
May 25: Memorial Day
June 19: Juneteenth
July 3: Independence Day
September 7: Labor Day
November 11: Veterans Day
November 26: Thanksgiving
December 25: Christmas Day
Important: You will need your email and password to get your call code. If you do not know your email or password, you can find or reset it first.
If you call us for help with your account, we may ask you to share a 6-digit security call code to confirm your identity. This is not the same as a 2-step verification code. If you need help with 2-step codes, follow these troubleshooting steps.
To get your call code while on hold:
Go to gusto.com/code.
Sign in with your email and password — we will not send or ask for a 2-step verification code. If you do not know your email or password, you can find or reset it.
Once signed in, you will see the call code. Say or enter it over the phone.