How can we help?

Contact support

If you can't find the answer to your question in our Help Center, sign in to your Gusto account to send an email, chat with us, or schedule a callback. 

  1. Sign in to your Gusto account.
  2. Go to the Help section.
  3. Let us know what your question is about so we can best assist you.
  4. Check out “Resources from our Help Center” for common questions that we have quick answers to. 
  5. Click See options to get in touch
  6. Choose an option to get in touch with our Support team.

Callback and chat are available Mon - Fri. You can email us anytime.

Callback hours

  • Core and Complete: 8am - 3pm PT 
  • Concierge: 8am - 4pm PT
  • VIP Partner: 8am - 3pm PT

Chat hours

  • 6am - 4pm PT

Locate your security code for a phone call

Find your code by visiting and signing in to your account. Gusto asks for this 6-digit security code to verify your identity and keep your information safe. 

Trouble accessing your Gusto account?

Check out this article for troubleshooting and next steps.

Payroll, benefits, HR and more.