Admins with the required permissions can update an employee’s work address, and view work address history from the Job & Pay tab of their employee profile in Gusto.
When a new employee is hired, the work address entered during onboarding becomes their current work address (unless changed), and their hire date will be the date shown as the “Working here since…” timeframe in their profile.
Reminders for employees with only one address on record
If an employee has only one address in Gusto, and you change the start date of that address to a date after their hire date, Gusto won’t have a work address on record for the time frame between their hire date and the date you updated the start date to be. Click Change address and add a new address for the employee to account for the date gap.
Change the current work address—the physical address is wrong - Head to the People section and select Team members.
- Click the name of the employee to visit their profile.
- From the Job & Pay tab, scroll to the “Work Address” headline and click Manage Work Address.
- Click Change address.
- Click I need to correct an error in [employee’s] current work address.
- Select the correct work address from the dropdown—if you don’t see the address in the dropdown, you need to add it as a new company location first.
- If you’ve changed the address to a location which requires different taxation than the original, this may have implications on tax calculations and withholding. We’ll reach out to you if tax corrections are needed.
- Ex. You changed the location to a different state, or different locale with different applicable taxes.
- Click Submit.
- Based on the address change, tax corrections may be needed—contact us from the Help or Priority support section of your account so we can assist. Let us know which employee you made the work address change for so our team can determine if tax corrections are needed.
Change the "Working here since" date for the current work address If the “working here since” date is incorrect, you may need to make two updates:
- Correct the start date for the current work address shown and;
- Add or edit another work address to account for any date gaps.
Next steps
- Head to the People section and select Team members.
- Click the name of the employee to visit their profile.
- From the Job & Pay tab, scroll to the “Work Address” headline and click Manage Work Address.
- Click Change address.
- Click I need to correct an error in [employee’s] current work address.
- Correct the start date for the current work address on file.
- Click Submit.
- Click Change address again.
- Select [Employee] has moved to a new work address—this adds the additional address that’s needed.
- Select a work address from the dropdown—if you don’t see the address in the dropdown, you need to add it as a new company location first.
- If you’ve changed the address to a location which requires different taxation than the original, this may have implications on tax calculations and withholding. We’ll reach out to you if tax corrections are needed.
- Ex. You changed the location to a different state, or different locale with different applicable taxes.
- Enter the first day the employee began working from this specific location.
- Click Submit.
- Based on the dates that were updated, tax corrections may be needed—contact us from the Help or Priority support section of your account so we can assist. Let us know which employee you made the work address changes for so our team can determine if tax corrections are needed.
With multiple locations on record, you should now see a "Work Address History" below the current work address on file.
Edit the "Work Address History" for an employee The "Work Address History" section will contain address history once a second work address has been added for an employee—click Change address under the current work address to add a new address if the employee is only showing one.
To edit the work address history:
- Head to the People section and select Team members.
- Click the name of the employee to visit their profile.
- From the Job & Pay tab, scroll to the “Work Address” headline and click Manage Work Address.
- Scroll the “Work Address History” headline.
- To edit the physical address or start date, click the three-dot menu under the “Actions” column.
- You cannot edit the start date of the first address until another address is added to replace it.
- Click edit.
- Choosing to delete a past address may have implications on tax calculations and withholding. We’ll reach out to you if tax corrections are needed.
- Select the correct address from the dropdown, and/or change the start date of when the employee began working there.
- If you’ve changed the address to a location which requires different taxation than the original, this may have implications on tax calculations and withholding. We’ll reach out to you if tax corrections are needed.
- Ex. You changed the location to a different state, or different locale with different applicable taxes.
- To change the end date of a past work address, you’ll need to add another past work address to account for any date gaps—click Add past address.
- Select the past work address from the dropdown—if you don’t see the address in the dropdown, you need to add it as a new company location first.
- Add the start date.
- Click Submit.
- The start and end dates of the other addresses in the Work Address History section will adjust to account for the new address information.
- Review all work address history to confirm it’s accurate.
- If historical address information was changed, tax corrections may be needed—contact us from the Help or Priority support section of your account so we can assist. Let us know which employee you made the address changes for so our team can determine if tax corrections are needed.
Schedule a future work address update - Head to the People section and select Team members.
- Click the name of the employee to visit their profile.
- From the Job & Pay tab, scroll to the “Work Address” headline and click Manage Work Address.
- Click Change address.
- Select [Employee] has moved to a new work address.
- Select the address the employee will be working from—if you don’t see the address in the dropdown, you need to add it as a new company location first.
- Select the future start date at the new work location.
- Click Submit.
The future work address will appear in the "Work Address History" section, where you can edit the address or start date as needed.