You can edit certain details on your own as an employee or contractor, but some information needs be updated by your employer. Ask your employer to help if you need to update:
Click the applicable dropdown below to learn how to:
For employees
We'll send a test deposit to the account number entered–if we receive an error, the information may need to be updated and verified. This may take a few days.
Click Save.
Once the bank account has been verified, you'll be paid to the new account.
If you changed your bank account after a payment has already been processed, it may go to the previous account. Reach out to your administrator if you were not paid in the right account.
For contractors
If you change your bank account while a payment has already been processed, it may go to the previous account. Reach out to your administrator if you were not paid in the right account.
Employees can add up to 5 bank accounts for direct deposit—follow the steps below to add accounts.
Note: We currently don't support multiple bank accounts for contractor payments.
Heads up—updating your address may impact your income tax liability and health premiums. If you have benefits managed by:
For employees
For contractors
At this time, Gusto doesn't support adding a mailing address in addition to a home address.
Still need help?
Contact your employer—they can help update a current or previous home address or change your work address.
For more help calculating your withholdings, check out our blog for step-by-step info or read the IRS FAQs. For personal tax advice, consult a CPA or licensed tax advisor.
Your changes will take effect the next time your employer runs payroll. On or after the check date, view your paystub and review your withholdings under “Employee Taxes Withheld.”
Recertify your tax exemption status each year
Your changes will take effect the next time your employer runs payroll. On or after the check date, view your paystub and review your withholdings under “Employee Taxes Withheld.”
Ultimately, when you get paid depends on when your employer ran payroll (for employees) or processed your payment (for contractors). Gusto cannot share in-flight payment details with employees or contractors before the pay date–you must reach out to your employer with questions if there is not a paystub already in your Gusto account for the payment in question.
Once you've confirmed with your employer that they've run the payroll/payment through Gusto, use the information below to help troubleshoot missing payments.
After your employer submits payroll, we’ll electronically send any payments processed as direct deposit—on payday, you'll get an email from Gusto and your paystub will be available in your account. After the banks receive our electronic payment, they have until 5 pm local to make funds available to you in your bank account.
Your employer is responsible for sending or manually distributing the check to you—check your paystub in Gusto to determine how your employer processed the payment (via direct deposit or check).
If you don't see the money in your account on the pay date and believe there’s a delay with your payment, follow the steps below to troubleshoot:
Contact your administrator with any questions or issues.
If your employer is unable to help, they can contact us from the Help section of their admin account—our team is able to provide more explicit details about in-flight payments or any errors to admins.