Admins with the required permissions can edit an employee’s work details using the steps below. If you need to update personal details like a home address or phone number, check out our Edit an employee's personal details article.
If you’re an employee, you can update some of your own information.
Expand the sections below to learn more. Use CMD + F (or CTRL + F) to search for words in the article.
Admins with the required permissions can update an employee’s work address and view work address history from the Work tab in the employee’s profile in Gusto.
When a new employee is hired, the work address entered during onboarding becomes their current work address unless it’s changed later. The hire date shown in their profile displays as “Working here since…”
If an employee has only one address in Gusto and you change the start date of that address to a date after their hire date, Gusto won’t have a work address on record for the time between those dates.
To make sure the employee has a valid work address for their entire employment period, select Change address and add a new address for the employee.
Note: Deleting a location or changing to a location with different tax requirements may impact tax calculations and withholding. We’ll contact you if tax corrections are needed. For example, this can happen when changing to a different state or local area with separate tax rules.
Go to People.
Click the employee's name.
On the Work tab, scroll to Work Address and click Manage Work Address.
Click Change address.
From the dropdown, select I need to correct an error in [employee’s] current work address.
This deletes the previous address record and replaces it with the new one.
Select the correct work address from the dropdown.
If the address isn’t listed, add it as a new company location first.
Click Submit.
If the working here since date is incorrect, you may need to make two updates:
Add or edit another work address to fill any date gaps.
Correct the start date for the employee’s current work address.
To correct the date:
Go to People.
Click the employee’s name.
On the Work tab, scroll to Work address and click Manage work address.
Click Change address.
From the dropdown, select I need to correct an error in [employee’s] current work address.
This deletes the previous address record and replaces it with the new one.
Correct the start date for the current work address on file.
Click Submit.
To add a new work address to fill a date gap, click Change address again.
Select [Employee] has moved to a new work address. This adds the additional address that’s needed.
Select the new work address from the dropdown.
If the address isn’t listed, add it as a new company location first.
Enter the first day the employee began working from this specific location.
Click Submit.
When multiple locations are on record, a Work address history section will appear below the employee’s current work address.
The Work Address History section appears once a second work address is added for an employee. If only one address shows, click Change address under the current work address to add a new one.
To edit the work address history:
Go to People.
Click the employee’s name.
On the Work tab, scroll to Work Address and click Manage Work Address.
Scroll to Work Address History.
To edit the physical address or start date, click the three-dot menu under Actions.
You cannot edit the start date of the first address until another address is added to replace it.
Click Edit.
Select the correct address from the dropdown or change the start date of when the employee began working there. Note: Changing to a location with different tax requirements may impact tax calculations and withholding. We’ll contact you if tax corrections are needed. For example, this can happen when changing to a different state or local area with separate tax rules.
Click Submit.
To update a past address and fill any date gaps, click Add past address.
Select the past work address from the dropdown.
If the address isn’t listed, add it as a new company location first.
Enter the start date.
Click Submit.
The start and end dates of other addresses in the Work Address History section will automatically adjust to reflect the updated information. Be sure to review all entries to confirm their accuracy.
Go to People.
Click the employee’s name.
On the Work tab, scroll to Work address and click Manage work address.
Click Change address.
Select [Employee] has moved to a new work address.
Select the address the employee will be working from.
If the address isn’t listed, add it as a new company location first.
Select the future start date at the new work location.
Click Submit.
The future work address will appear in the Work address history section, where you can edit the address or start date if needed.
Updating employee work addresses may impact tax calculations and create follow-up tasks. Check the notifications on your Payroll dashboard for items to complete after making a change.
In the bottom left corner of the page, click your company name.
On the page that opens, go to Locations.
In the table of work locations, find the address and click the three-dot menu under Actions.
Click Move employees here.
Choose a start date at the new address.
The start date can only be today or a future date, not in the past.
If you need to make retroactive address updates, do so individually in each team member’s profile.
The start date will apply to all employees included in the bulk move.
Select the employees to move.
Click Move employees.
Admins with the required permissions can edit an employee's job title in their admin Gusto account. If you do not see the option to change a job title, contact the primary administrator of your company’s Gusto account.
Note: Hourly employees can have multiple pay rates or job types, and therefore multiple job titles. Salaried employees can have only one job title.
You can view all job title assignments on the People page, but you'll need to add or edit titles in individual profiles.
Go to People.
Select the employee’s name.
On the Pay tab, scroll to Compensation.
Click Edit.
Update the Title
If you cannot find the job title you’re looking for in the dropdown, click + Create job title.
To remove the title entirely, select None from the dropdown.
Scroll down, complete any remaining fields, and click Save.
Note: Hourly employees can have multiple pay rates or job types, and therefore multiple job titles. Salaried employees can have only one job title.
Go to People.
Select the checkboxes next to the employees whose job titles you want to update.
Click Actions, then select Update compensation.
Under each employee’s name:
Click Job title/Employee type
Use the dropdown to select a new job title.
Click Save.
Note: Hourly employees can have multiple pay rates or job types, and therefore multiple job titles. Salaried employees can have only one job title.
Once all updates are complete, click Save and continue.
Review the summary to confirm your changes.
Click Submit updates to finalize the changes.
Admins can change an employee’s classification type to one of the following:
Salary/No Overtime
Salary/Eligible for Overtime
Paid by the Hour
Commission only/No overtime
Commission only/Eligible for overtime
Note: If the employee is meant to be a contractor, convert them to an independent contractor rather than updating their employee classification.
To change a single employee's classification:
Go to People.
Click the employee’s name.
Go to Pay.
Next to Compensation, click Edit. If you do not see this section, you may not have the right admin permissions. Reach out to the primary admin on the account to update your permissions.
Under Employee Type, choose:
Salary/No Overtime
Salary/Eligible for Overtime
Paid by the Hour
Commission only/No overtime
Commission only/Eligible for overtime
Update the compensation rate or default hours per pay period, if applicable.
Click Save.
To bulk change employee classifications:
Go to People.
Click the checkboxes next to the employees whose compensation you’d like to update.
Click Actions and select Update compensations.
Click Job title / Employee type.
Under Employee type, select the new employee type from the dropdown.
Enter the effective date and reason for the change.
Repeat for each employee.
When you’re done with all of your changes, click Save & continue.
Review the summary and click Submit updates.
Important: If you're using multiple pay schedules, there may be a gap or overlap in the employee's hours for this payroll. If there's a gap, run an off-cycle payroll for the in-between dates with the prorated amount. If there's an overlap, edit the pay on the employee's next regular payroll with the reduced prorated amount.
There are different ways to change an employee’s pay rate depending on how they’re classified. To learn more, use the applicable article below:
Admins with the required permissions can edit an employee's hire date by following the steps below.
Important: Updating an employee’s hire date may impact their eligibility for benefits and could reset their benefits enrollments. The hire date must be entered accurately and on time. If the hire date is updated to a date before the original effective date of coverage, you may need to settle missed deductions directly with the employee outside of Gusto.
To change an employee’s hire date:
Go to People.
Click the employee’s name.
If the team member has not started or onboarded yet (hire date in the future):
Go to the Onboarding team members tab.
Click the team member’s name.
Remove onboarding_checklist from the URL and press Enter.
This allows you to change the initial onboarding details entered when adding the team member.
On the Work tab, find the Work section and click Edit.
Click the calendar icon to change the start date and review any additional prompts.
Prompts may appear when backdating start dates.
Click Save.
Sometimes, you cannot change an employee’s email address for them. For example, you may not be able to update an email for employees who have Gusto Cash Accounts. If that happens, they need to update it themselves or contact us if they need help.
Go to People.
Click the employee's name.
Go to Work.
Under Role, next to Work email, click Edit.
Enter the email.
Click Save.
To update a work email in the mobile app:
Go to People.
Tap the employee's name.
Next to Work email, tap Edit.
Enter the email.
Tap Save.
In your web browser:
Go to People.
Click the employee's name.
Go to Personal and find the Personal information section.
Next to Personal email or Recovery email, click Edit.
You must use an email address that’s not associated with any other Gusto account.
Enter the new email in both the New email and Confirm email fields.
Click the checkbox to acknowledge that this will change the email used to access the account.
Click Save.
We’ll send an email with the final steps to the employee’s new address. They need to follow these steps to finish the update.
If the employee does not see the confirmation email, they should check their spam folder.
If you need to resend the email, go to the employee profile and click Work. If the employee has not yet approved the change in the confirmation email, you’ll see “Pending" under "Email". Click Resend Email.
In the Gusto mobile app:
Open your Gusto mobile app and sign in.
Go to People.
Select the team member.
Tap the options menu.
Select Personal.
Tap Edit.
Scroll to Recovery email and edit their email.
Tap Save.
To help prevent fraud, we recommend that employees update their own bank account information in Gusto. They may need to verify their existing account details before adding a new one.