As a US employee or contractor, you'll get different types of notifications from Gusto—some notifications can be customized, and some cannot.
Company admin? See Manage your email, text, and push notification settings (for admins).
Account-specific emails (cannot customize)
You'll get all account-specific emails—for now, you cannot customize or turn these off.
These emails will go to your personal email, unless you’ve added a work email in Gusto. Learn more below.
These cover things like payroll, taxes, and your tax documents, so we keep sending them even if you no longer work for the company—that way you know when something like your W-2 is ready.
Left a company that used Gusto and still get emails? You cannot turn these off from your own settings. Contact Gusto Support and we can look at your account.
Marketing emails (customizable)
Push notifications
Text messages (customizable)
We’ll send emails to your personal email, unless you’ve added a work email in Gusto. At this time, you cannot change which email address is used for specific notifications, and account emails cannot be turned off.
You can change your personal email address (or password) at any time.
If you're not getting emails, check your spam folder.
If your work email needs to be updated, contact your admin so they can change it.
Account notifications for US employees and contractors
Type
Notification
Work Email
Personal Email
Account access & security
Email address updated
x
Account access & security
Password updated
x
New hire onboarding
Receive offer letter
x
New hire onboarding
Invite to create Gusto account
x
New hire onboarding
Reminders to finish onboarding to Gusto
x
New hire onboarding
Employee I-9 reminder (day before they start)
x
New hire onboarding
View your welcome wall and notes written by co-workers
x
New hire onboarding
Checklists tasks notifications
x
New hire onboarding
Invitations to join tools that are provisioned when hiring a new employee in Gusto (Slack, Zoom, etc)
x
Co-worker onboarding
Sign new employee’s welcome wall
x
Co-worker onboarding
Checklists tasks notifications
x
Co-worker onboarding
New hire introduction
x
Documents
Personal document request
x
Benefits
All health Insurance / 401k / Commuter / other benefits notifications
x
Payroll
Payday emails
x
Payroll
Your W-2 is ready
x
Time tools
All time tracking notifications
x
Time tools
All time off notifications
x
HR features
Team Insights notifications
x
HR features
Celebration cards
x
HR features
Performance Management
x
HR features
Gusto Learning
x
Financial prosperity
Cashout / Savings / Gusto Wallet
x
If you manage people, you get time tracking and time off notifications at your work email.
To view and change your notification settings:
In the left menu at the bottom, click Settings.
Go to Notifications.
Next to the notification type you want to manage, click Edit.
When you’re done with your changes, click Save.
You can opt in or out of some or all marketing emails. You can also manage these email settings by clicking the unsubscribe link at the bottom of any marketing emails you've already received.
To change your marketing email preferences:
In the left menu at the bottom, click Settings.
Go to Notifications.
Next to the notification type you want to manage, click Edit.
Use the checkboxes to let us know if you'd like to get marketing emails about:
New features and updates
Product announcement and upcoming events.
Offers and promotions
Seasonal promotions and upcoming product offers and savings.
Feedback and surveys
Gusto sales representative communications
Emails about Gusto's plans, pricing, and new customer onboarding.
(Optional) If you’d like to unsubscribe from all marketing emails, toggle the button at the bottom. If you do, you’ll stop getting all future marketing emails.
When you’re done with your changes, click Save.
To change your push notification settings:
On the top right, click the dropdown next to your name.
Click Settings.
Under Personal, click Notifications.
Next to Push notifications, click Edit.
Choose to receive both or none:
Account information: Notifications about account security, blocked payroll, and critical deadline reminders
Offers and promotions: Notifications about upcoming product offers and savings
Click Save.
The push notification settings above do not control biometric approval pushes for sensitive actions (like updating your direct deposit). Those pushes are always sent to eligible users and cannot be turned off in Gusto.
To receive them on your device, make sure push notifications are turned on for the Gusto mobile app at the operating system level. If a push doesn't arrive, you can switch to SMS verification on the same screen. Learn more in Approve sensitive changes with biometric authentication.
Unless you opt in for account and promotional messages, we won’t text you. Currently, we send texts when:
Your bank account has been updated
Your email has been updated
Your phone number has been updated
Your password was reset
Your account has been locked
2-step verification has been enabled or disabled
To change your text settings:
In the left menu at the bottom, click Settings.
Go to Notifications.
Next to Text messages, click Edit.
Check, or uncheck, the boxes next to Account information or Offers and promotions.
Confirm or update your phone number.
Click Save.
You can choose to get voice calls about upcoming product offers and savings. This voice comes from an AI agent.
To opt in to voice calls:
On the top right, click the dropdown next to your name.
Click Settings.
Under Personal, click Notifications.
Next to Voice calls, click Edit.
Select Offers and promotions from AI.
Add your phone number.
Click Save.
By entering your phone number and saving changes, you agree to receive marketing calls from Gusto at the number provided, including those made with automated or AI technology. Consent is not a condition of purchase. Message/data rates may apply. Opt out in Settings or by contacting our support team. Privacy policy.
Gusto sends you a payday email on the day you get paid. If you’d like, you can hide your pay amount so it does not show up in the email.
To hide your pay amount in your payday email:
In the left menu at the bottom, click Settings.
Go to Privacy.
Next to Payday email, click Edit.
Choose Pay hidden.
Click Save.
Note: Company admins can set payday emails to private for the whole team, but not specific people.