Employees and managers receive automated email notifications from Gusto—we’ll send emails to employees' personal email unless you’ve added a work email to their Gusto profile.
At this time, employee email notifications can not be customized or turned off.
We’ll send emails to employees' personal email unless you’ve added a work email to their Gusto profile.
Employee email notifications can not be customized or turned off.
If you’ve added a work email, the table below details what types of notifications will be sent to each type of email address.
At this time, employers can not customize which email address is used for specific notifications.
Employee notifications
| Context | Type | Work | Personal |
| Account access & security | Email address updated | x | |
| Password updated | x | ||
| New hire onboarding | Receive offer letter | x | |
| Invite to create Gusto account | x | ||
| Reminders to finish onboarding to Gusto | x | ||
| Employee I-9 reminder (day before they start) | x | ||
| View your welcome wall and notes written by co-workers | x | ||
| Checklists tasks notifications | x | ||
| Invitations to join tools that are provisioned when hiring a new employee in Gusto (Slack, Zoom, etc) | x | ||
| Co-worker onboarding | Sign new employee’s welcome wall | x | |
| Checklists tasks notifications | x | ||
| New hire introduction | x | ||
| Documents | Personal document request | x | |
| Benefits | All health Insurance / 401k / Commuter / other benefits notifications | x | |
| Payroll | Payday emails | x | |
| Your W-2 is ready | x | ||
| Time tools | All time tracking notifications | x | |
| All time off notifications | x | ||
| HR features
| Team Insights notifications | x | |
| Celebration cards | x | ||
| Performance Management | x | ||
| Financial prosperity | Cashout / Savings / Gusto Wallet | x |
Manager notifications
| Context | Type | Work | Personal |
| Time tools | Time tracking notifications | x | |
| Time off notifications | x |
Employees can change their personal email address (or password) at any time. If they're not receiving emails, ask that they check their spam folder and make sure their personal email address is correct in their employee profile under the Job & Pay tab.
If a work email address needs to be updated, admins must make the change in the employee's profile on their behalf.