At this time, Gusto only supports Workers' Compensation policies through NEXT Insurance. If you have worker's compensation with a different provider, you'll need to manage it outside of your Gusto account.
You can manage your workers’ compensation policy either via the NEXT customer portal or by contacting NEXT using the details below.
All information about your company's workers' compensation that Gusto has on file can be found by clicking the Taxes & Compliance section and selecting the Stay compliant tab.
Once you run your first payroll, sign in to your NEXT account to manage job/risk class codes for employees, including assigning, changing, or removing class codes.
A workers’ compensation certificate of insurance serves as proof of your coverage. Below are a few options to get this certificate if your policy is through NEXT Insurance.
Reach out to NEXT Insurance directly at [email protected] or (866) 610-0063 with any questions specific to certificates or coverage.
When you sign up for workers' compensation with Gusto, premium amounts are submitted using the pay-as-you-go payment method.
The following timeline occurs when you run payroll:
Restrictions with inconsistent payroll
Pay-as-you-go workers' compensation requires consistent payroll. If you do not run at least one payroll per month, you run the risk of policy cancellation. If you anticipate a time period greater than 4 weeks without payroll, contact NEXT Insurance at (866) 610-0063 to let them know. This will keep your policy intact and avoid having to repurchase insurance when this is needed in the future.
FAQs
Q: Why is my premium $XX amount?
A: NEXT Insurance is responsible for calculating the premium amount based on the payroll information in your Gusto account. Any questions about the amount should be directed to NEXT Insurance.
Q: What is the Expense Constant?
A: States regulate the amount an insurance company can charge for the administrative cost of a policy. This charge is called an Expense Constant. It's generally the only flat dollar amount charged on the policy. The expense constant range is typically between $100 - $380 per policy based on the state and is built into your premium deductions.
Q: What happens if the debit for our premium deduction fails?
A: NEXT Insurance will automatically attempt to re-debit your account 48 hours later. If the second debit is unsuccessful, your policy will go into "pending cancellation" stage, and you'll have to ask NEXT Insurance to retry the debit one more time. If the issue is not resolved, the carrier will mail a "pending cancellation" notice to your company.
Q: What sort of communication is sent out regarding billing?
A: Various communications are sent regarding workers' comp billing:
NEXT Insurance created a composite rate that includes all charges to provide you with a pay-as-you-go billing method. Having a composite rate should prevent you from owing additional money at the end of your policy term, since it has already incorporated the various fees and surcharges based on your payrolls.
FAQs
Q: Why is my composite rate different from my manual rate?
A: Your composite rate may be higher or lower than your manual rate based on your circumstances. If you have a credit modification and hefty discounts, you'll likely have a lower composite rate than your manual rate.
Q: Where can I learn about additional fees within my policy?
A: The various fees are outlined in your workers' compensation proposal provided by NEXT Insurance. If you received your quote and signed your workers' compensation forms within Gusto, this should be available in your Forms section.
If you cannot find this information, or if you did not go through the quoting process in Gusto, reach out to NEXT Insurance at [email protected] for these details.
If Gusto isn't managing your workers' compensation policy, you can set a notification in Gusto to remind you when your policy is up for renewal.
We’ll email you a notification before your policy expiration date as a reminder to renew. You'll also be given the option to set up another renewal reminder or add a workers' compensation policy through Gusto.
A workers’ comp audit can happen when a policy expires or is canceled (both voluntarily or involuntarily). When the policy is audited, the carrier (ex. Hartford) will send a notice, either via email or mail, requesting specific documentation to confirm the actual payroll amounts run throughout the policy term.
Policy audits help determine:
Pay-as-you-go workers’ comp policies aim to reduce the likelihood of an audit by assessing the premium amounts based on actual payroll, but an audit of the policy is still possible.
If you receive a notification from your carrier about an audit, Gusto can help access related documents and reports in your account, but we cannot legally respond to the audit or advise on how to complete the audit.
If you're a NEXT Insurance customer, reach out to [email protected] for additional guidance.
If you have questions about premiums, coverage, billing, audits etc., contact NEXT Insurance.Log in to the NEXT Customer Dashboard Portal.
Phone: 1 (866) 610-0063, option 11
Email: [email protected]
If you need a certificate of insurance, request one via email at [email protected].
If you need to file a claim or have any questions regarding claims, contact the carrier below.
Guard: (888) 639-2567, [email protected]
Amtrust: (866) 272-9267, [email protected]
Employers: (888) 682-6671, [email protected]
Markel: (888) 500-3344, [email protected]
NEXT: (855) 222-5919, [email protected]
Pie Insurance: (844) 581-0828, [email protected]