Learn how to troubleshoot tax account, filing, and payment issues in a different article.
If your payroll is blocked, here are a few possible reasons:
- A form needs to be signed by the signatory of your company account.
- Our Assurance team might need more documents from you before you can run payroll.
- We're waiting for a bank debit on your account to clear before payroll can be processed.
If you need to provide more information
- Sign in to Gusto.
- On your Home page, click the Provide More Info to Run Payroll On Time notification.
- Follow the on-screen steps to upload the requested documents.
If you're having trouble uploading documents, try the tips below before contacting us:
- Use Google Chrome for the best experience with Gusto.
- Make sure your browser is up-to-date (instructions below):
- Clear your browser's cache.
- You can find steps in your browser's Help menu, or search the internet for browser-specific instructions.
Why Gusto needs the additional information
Every Gusto account undergoes checks to keep your business safe and to protect the platform. This helps us keep your business secure and compliant. If we need more details about your business to make sure our records are accurate, we ask that you send the information as soon as you can so we can review it.
Still need help?
If you still need help, contact us through the Help section in your account.