Verify your bank account

When you add a new bank account to Gusto, it needs to be verified before it can be used. There are two ways to do this: 

Troubleshoot issues

Based on your issue, here's what to do next.

  • Unverified bank accounts
    • If you used Plaid to verify originally and the connection was disrupted, we may require you to re-verify using Plaid again or through manual transactions. 
  • Bank isn’t listed in Plaid
  • Bank username and/or password aren’t working
    • Reset your credentials on your bank website first, then return to Gusto and try again.
  • Test transactions are not appearing
    • This means you entered incorrect account information and we sent the transactions to a different account. If this happens, start over by adding the account again with the correct routing and account numbers. 
  • Printed checks have the wrong account number
    • Some banks encrypt the account numbers they share with Plaid as an extra layer of security. If you run into this issue, you’ll need to verify the bank account manually and delete the Plaid-connected version of it in Gusto.