Contact Gusto

Pro-tip: Chatting with us is 87% faster, and we solve problems 9 times quicker than if you email us.

You must be signed in to your Gusto account to contact us from the Help section of your account—our support team is available by chat, phone, and email.

To sign in, you’ll need to know three things (in order):

The email on your Gusto account—learn how to find it.
Your account password—learn how to reset it, or set one up for the first time.
The 2-step verification code we'll send—if you cannot get these, troubleshoot by your issue here.

Use the dropdowns below to learn more. Use CMD + F (or CTRL + F) to search for words in the article.

Contact Gusto—chat with us, schedule a callback, or send an email— and view our hours of operation

If you cannot find the answer to your question in our Help Center, sign in to Gusto to contact us—our support team is available by chat, phone, or email.

Sign in to your Gusto account—if you do not have access to your account, get help signing in.
Go to the Help section.
Let us know what your question is about by using the search bar at the top of the page.
Check out the “Related actions” and “Related articles from our Help Center” for common questions that we have quick actions and answers to.
If you'd like to speak to someone, under the “Need to get in touch?” section, click Contact us.
Choose one of the available contact options.
- We may ask you to describe your issue before you're presented with the relevant contact us option(s).
  - Occasionally, we may only offer certain contact channels based on the issue (ex. tax notices, which must be emailed in).
- For support in Spanish, choose to call us to get help faster.

Contact Gusto from your mobile app

If you're using the Gusto mobile app, you can also contact us from there. Here's how:

Open your Gusto mobile app and sign in.
In the top-right corner of the screen, tap the person icon.
Scroll down and select Help.
Tap Contact us.

Hours of operation

Chat hours: 5am – 5pm PT; Mon – Fri
Callback hours: 5am – 5pm PT; Mon – Fri
Email: We recommend you try to chat with us or call us first, but you can send an email at anytime from your Gusto account.

Locate your security code for a phone call (different from 2-step verification code)

Gusto asks for a 6-digit call-code to check that it’s really you and keep your account safe.

Heads up: This call-code is not the same as your 2-step verification code. If you’re having trouble with 2-step codes, you can usually still prove your identity and get into your account without calling us.

If Gusto asks for a security call-code while you’re on hold:

Go to gusto.com/code.
Enter only your email and password—we will not send or ask for a 2-step verification code.
- If you do not know your email or password, click here to learn how to find or reset it.

Get your 6-digit security call-code while you're on hold (different from 2-step verification code)

Gusto asks for a 6-digit call-code to check that it’s really you and keep your account safe.

Heads up: This call-code is not the same as your 2-step verification code. If you’re having trouble with 2-step codes, you can usually still prove your identity and get into your account without calling us.

If Gusto asks for a security call-code while you’re on hold:

Go to gusto.com/code.
Enter only your email and password—we will not send or ask for a 2-step verification code.
- If you do not know your email or password, click here to learn how to find or reset it.

Support holidays

Our support team is only available over chat on the following observed holidays.

Calendar year 2025

New Year’s Day (Observed): January 1, 2025
Martin Luther King Jr. (MLK) Day: January 20, 2025
Presidents’ Day: February 17, 2025
Memorial Day: May 26, 2025
Juneteenth: June 19, 2025
Independence Day: July 4, 2025
Labor Day: September 1, 2025
Thanksgiving Day: November 27, 2025
Christmas Day: December 25, 2025